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Continental · 22 hours ago

Product Service (Tire Uniformity) Engineer - Passenger and Light Truck Tires

Rock Hill, SC

Full-time

Hybrid

Senior Level

5+ years exp

Continental develops pioneering technologies and services for sustainable and connected mobility. The Product Service Engineer will monitor product performance for Passenger & Light Truck Tires and provide technical support to internal and external stakeholders, ensuring effective communication of market feedback and performance analysis.

AutomotiveManufacturingRetailTransportation

No H1B

Responsibilities

This role will monitor product performance for Passenger & Light Truck Tires, which includes an analytical summary gathered through warranty returns and market observation

Ensures support for marketing and sales efforts in the market through technical field service, including handling and adjustments

Maintains strong technical customer service support to both internal and external stakeholders, which includes, but not limited to, distribution, dealers, and consumers

Obtain and analyze report field data regarding market requirements and product performance, identify and address adjustment trends for further review

Evaluate, analyze and report (including technical conclusions), providing proper communication of relevant market feedback gathered to OE and RE teams for DFMEA and Market Line Reviews, applicable to Continental, General Tire brand products and competitor products

Regular monitoring, analyzing (including escalation as needed), and reporting field data regarding market requirements and product performance

Identify and address quality/adjustment trends for review

Provide technical service including consulting (virtual or on-site) and training presentations regarding PLT tires to internal and external customers as well as business partners and ensure trainee satisfaction

Ensure that complex and/or extensive customer complaints/adjustments are technically supported, following general team organization

Support Marketing, Sales and/or Customer Service actions in the market and internal stakeholders (PM, R&D, QM, Legal Department, etc.)

Active participation in the Uniformity O2I processes

As required: organizing, conducting and reporting

Actively participate in global Uniformity projects as needed

As required, handles escalations from CR team when technical consultancy is required

Responsible for specific team projects/task, specific tire lines, specific customer accounts and Technical Customer Service tools

Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager

Qualification

Tire Plant experienceUniformity experienceTire technology knowledgeEngineering degreeTechnical Customer Service

Required

Bachelor's Degree

5+ years of Tire Plant experience with direct or indirect Uniformity experience

Strong knowledge in the fields of tire and/or related vehicle technology

Travel as required, expected for this position is 20-30%

Lifting requirement generally up to 40 pounds. Exceptional cases: tires up to 80 pounds

Legal Authorization to work in the US is required. We can only sponsor internal individuals for employment visas now or in the future for this job opening