UPMC · 1 day ago
Patient Services Representative - Mars
Mars, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is a healthcare provider seeking a full-time Patient Services Representative to join their Tri-Rivers Musculoskeletal Centers team. The role focuses on providing exceptional patient experiences by greeting patients, managing appointments, collecting payments, and ensuring accurate patient information management.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide a welcoming and professional greeting to all patients upon arrival
Assist patients with self-arrival technology or complete check-in at the desk based on individual preference
Collect copayments and other applicable payments at the point of service
Confirm and update patient registration details during checkout
Schedule follow-up appointments within the practice and coordinate ancillary services as needed
Offer clear, understandable instructions to help patients navigate the healthcare system
Follow up on unresolved patient questions or concerns to ensure continuity of care
Apply principles of service recovery to address and resolve service issues effectively
Register patients in the biometric identification program and explain its benefits
Promote and assist with registration for the MyUPMC patient portal
Educate patients on financial responsibilities and connect them with advocacy resources when appropriate
Verify insurance benefits through online systems or direct communication with carriers
Obtain necessary signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
Appropriately direct incoming phone calls to relevant departments or clinical providers
Support administrative tasks such as scanning medical records and faxing documents
Demonstrate system-wide competencies and behaviors in daily performance
Perform additional duties as assigned
Qualification
Required
Completion of high school graduate or equivalent is required
Demonstrate system-wide competencies and behaviors in daily performance
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
Two years of experience in a medical / billing / fiscal or customer service function is preferred
Knowledge of medical terminology is preferred
Prior experience with Medipac, Epic, or other health records systems is preferred
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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