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Amazon · 2 weeks ago

Sr. Product Manager, Technical, Customer Service Security, Endpoint Security

Seattle, WA

Full-time

Hybrid

Senior Level

$136K/yr - $235K/yr

Amazon is seeking a Sr. Product Manager, Technical for their Endpoint Security team. The role involves defining and building security solutions for Customer Service Associates, prioritizing customer needs, and collaborating with engineering teams to deliver innovative products.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

H1B Sponsor Likely

Responsibilities

Define the problems our customers face, determine how to solve them, and prioritize solution delivery

Partner with multiple engineering teams and stakeholders across Amazon Security and Customer Service to drive cross-functional alignment and balance security requirements with operational efficiency

Measure customer experience, prioritize product roadmaps, and translate complex requirements into deliverable product specifications and user stories

Conduct customer research and data analysis to validate problem statements, define success criteria and metrics for each initiative, and lead technical design reviews with engineering teams

Run agile ceremonies including sprint planning and retrospectives, coordinate dependencies across teams and present product strategy and progress to senior leadership

Partner with Customer Service technology and operations teams to solve customer problems

Collaborate with Software Development Managers, software engineers, data engineers and scientists, and other product and program managers

Ensure that Customer Service Associates can quickly resolve customer contacts, and that the business can innovate and evolve to meet changing needs

Qualification

Technical product managementCustomer advocacyData analysisAgile methodologiesAnalytical toolsCollaborationCommunicationProblem-solving

Required

Bachelor's degree

Experience with feature delivery and tradeoffs of a product

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience managing technical products or online services

Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Experience in building and driving adoption of new tools

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22803)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)

Funding

Current Stage

Public Company

Total Funding

$8.11B

Key Investors

AmazonKleiner Perkins

2023-01-03Post Ipo Debt· $8B

2001-07-24Post Ipo Equity· $100M

1997-05-15IPO

Leadership Team

Douglas J. Herrington

CEO, Worldwide Amazon Stores

Werner Vogels

VP & CTO

Recent News

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RAPPLER

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2026-01-18

Company data provided by crunchbase