Pro Resources Staffing Services · 1 month ago
Customer Service/Inside Sales
Fort Wayne, IN
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expPro Resources Staffing Services is seeking a Customer Service/Inside Sales Representative for a client in Fort Wayne, IN. The role involves providing exceptional customer support, accurate order processing, and sales administration to support company revenue goals.
ConsultingDeliveryHuman Resources
Responsibilities
Serve as a primary customer contact, providing professional and courteous communication via phone, email, and in-person interactions
Support Sales in developing quotations, formal proposals, cost breakdowns, and supporting documentation
Enter customer orders into the ERP system and maintain accuracy of all associated records
Track, follow up, and report on leads, customer inquiries, and quotations
Support the sales cycle from inquiry → quotation → order → delivery → post-order transition to Operations
Confirm ship dates, scheduled releases, order status, and communicate updates proactively
Support customers and internal teams with product knowledge, availability, and recommendations
Maintain organized documentation, customer files, and CRM/ERP data integrity
Develop strong relationships with customers and prospects through ongoing communication and responsiveness
Review and verify customer purchase orders, ensuring accuracy in pricing, terms, quantities, and specifications
Conduct routine follow-up calls/emails related to quotations, proposals, and outstanding opportunities
Provide sales representatives and management with visibility into order status and customer issues
Identify and qualify new sales opportunities and revenue-enhancing activities
Conduct research on prospective and existing customers to support targeted marketing and sales initiatives
Assist with resolving customer issues, conflicts, and complaints by coordinating with internal departments
Work with Engineering to obtain or revise drawings, evaluate alternate materials, and clarify technical requirements
Assist with project management activities, ensuring customer projects move through defined processes and deadlines are met
Participate in sales forecasting, planning, and sales growth initiatives
Support EDI assignments, document maintenance, manual allocations, and ERP data accuracy
Provide cost quotations and proposals that reflect customer requirements and company profitability goals
Enter vendor, supplier, and customer data into ERP systems
Process customer deposits and support banking reconciliation
Coordinate with Purchasing and Warehouse staff on material availability, order fulfillment, and scheduling
Attach and maintain documents and records associated with orders, quotes, and purchases
Assist with internal audits, QMS compliance activities, and process improvement initiatives
Perform reporting and administrative tasks as required by Sales and Management
Qualification
Required
High School Diploma required
Minimum of 3–5 years of experience in inside sales, customer service, or sales support
Experience creating quotations, proposals, and supporting documentation
Proficiency with ERP systems, CRM tools, Microsoft Office, and general business software
Strong written and verbal communication skills
Ability to work independently, manage deadlines, and handle multiple priorities
Preferred
Associate Degree or higher preferred (business, technical, or related field)
Company
Pro Resources Staffing Services
Pro Resources Staffing Services is a staffing and recruiting firm that offers short-term and long-term staffing services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brent Becker
Chief Executive Officer
Company data provided by crunchbase