Ford of Murfreesboro · 1 month ago
Service BDC Representative
Murfreesboro, TN
Full-time
Hybrid
New Grad, Entry LevelFord of Murfreesboro is seeking a motivated and customer-focused Service BDC Representative to join their Business Development Center. This role is essential in managing customer communications, scheduling service appointments, and ensuring a high level of customer satisfaction.
Retail
Responsibilities
Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support
Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM
Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns
Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity
Ensure high customer satisfaction through courteous, consistent communication and timely follow-up
Log all customer interactions accurately and consistently in the CRM system
Meet daily, weekly, and monthly contact/appointment goals set by management
Support ongoing customer-retention efforts by delivering a positive, helpful experience every time
Qualification
Required
Strong written and verbal communication
Ability to multitask, prioritize, and stay organized in a busy environment
Comfortable using CRM tools, dealership scheduling systems, and basic computer applications
Professional, friendly phone presence, and customer-first mindset
Reliable attendance and consistent work ethic
Preferred
Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
Benefits
Health, dental. and vision benefits options
Paid time off
Opportunities for advancement within the dealership
Company
Ford of Murfreesboro
Ford of Murfreesboro is your leading Ford dealer in middle Tennessee.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase