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Safe Security · 2 days ago

Customer Success Engineer I

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$90K/yr - $106K/yr

0+ years exp

SAFE Security is focused on building CyberAGI, a system that autonomously predicts, detects, and remediates threats. The Customer Success Engineer I will serve as a technical problem solver and customer advocate, helping customers onboard and troubleshoot while leveraging AI to enhance support efficiency.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologyNetwork SecurityRisk Management

Comp. & Benefits

Hiring Manager

Payal Parmar

Responsibilities

Investigate and resolve customer issues across the SAFE platform

Interpret logs, data insights, and platform telemetry; leveraging AI where beneficial

Communicate technical findings clearly to both customer and internal stakeholders, framed in the appropriate business and technical language

Use AI tools daily to accelerate troubleshooting, summarize issues, analyze logs, and generate customer-facing content

Contribute to AI-powered support routes, enabling customers to resolve issues via automated or self-serve pathways

Identify repetitive support patterns and work with internal teams to automate or augment solutions using AI agents

Build lightweight tools, scripts, and automations to reduce manual effort and improve support velocity

Partner with engineering teams to define opportunities for AI-driven operational improvements

Contribute to documentation and workflows that enhance team efficiency

Work closely with Product, Engineering, and Customer Success teams across multiple time zones

Translate customer feedback into actionable insights for roadmap discussions

Support global customers through occasional after-hours on-call duties

Qualification

AWS servicesAI toolsScripting PythonScripting BashScripting PowerShellTechnical support experienceSaaS architecturesCuriosityCommunicationCustomer-first mindsetInitiative