University of Chicago · 1 month ago
ServiceNow Lead Developer
Chicago, IL
Full-time
Hybrid
Senior Level
$140K/yr - $144K/yr
7+ years expThe University of Chicago is seeking a visionary ServiceNow Lead Developer to drive innovation and excellence within their ServiceNow platform. This role involves leading projects that include AI-powered chatbots and workflow automation while collaborating with various campus partners to enhance service delivery.
Higher Education
Responsibilities
Leads technical development and platform architecture for ServiceNow, ensuring scalable, sustainable solutions
Oversee and mentors ServiceNow team members, guiding best practices in agile delivery, code quality, and platform management
Collaborates closely with stakeholders across campus (IT, HR, Finance, Research, etc.) to understand needs, design optimal solutions, and communicate progress
Spearheads exciting initiatives including chatbot integration, advanced workflow automation, and onboarding of new ServiceNow modules and units
Designs and optimizes business processes leveraging ServiceNow capabilities
Manages backlog and prioritizes high-impact projects
Champions governance and compliance standards, serving as a resource on ServiceNow trends, security, and platform strategy
Fosters an inclusive, innovative team culture and actively communicates updates, challenges, and successes to campus partners
Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects
Leads or coordinates teams or projects for activities relating to software support and/or development
Performs other related work as needed
Qualification
Required
Minimum requirements include a college or university degree in related field
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline
Resume/CV (required)
Cover Letter (required)
References Contact Information (3)(required)
Preferred
Bachelor's degree in computer science or related field
Advance degree in a technical field
Demonstrated experience in ServiceNow development and administration or in another application
Background in higher education or large enterprise environments is beneficial
Service-now.com Developer certification
Proven process design and improvement capabilities
Curiosity and willingness to learn, especially interested in AI, chatbots, and workflow automation
Outstanding communication skills to bridge technical and non-technical audiences with clarity and enthusiasm
Strong background in leading complex projects or platforms, especially in fast-paced or evolving environments
Work collaboratively, lead change, and adapt to new challenges
Excellent verbal and written communication skills
Effective interpersonal and collaborative skills
Strong analytical skills
Excellent organizational and time management skills
Self-motivated and take initiative
Prioritize multiple projects and independently follow through with detail
Benefits
Health
Retirement
Paid time off
Company
University of Chicago
One of the world’s great intellectual destinations, the University of Chicago empowers scholars and students to ask tough questions, cross disciplinary boundaries, and challenge conventional thinking to enrich human life around the globe.
10001+ employees
H1B Sponsorship
University of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (341)
2024 (318)
2023 (285)
2022 (233)
2021 (179)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Benedicte Nolens
Distinguished Executive in Residence
Recent News
2025-11-08
San Gabriel Valley Tribune
2025-10-23
Company data provided by crunchbase