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Camden Property Trust · 1 month ago

Lead Concierge | Camden Post Oak

1200 Post Oak Blvd., Houston, TX, 77056, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Camden Property Trust is a prominent player in the multi-family residential sector, and they are seeking a Lead Concierge to provide exceptional customer service to residents. This role involves greeting residents, managing maintenance requests, overseeing package deliveries, and ensuring the smooth operation of concierge services.

Commercial Real EstateLeasingProperty Management

Growth Opportunities

Responsibilities

Greeting all residents and prospects as they enter the building

Answering all telephone calls and transferring to correct extension or voicemail

Receiving, forwarding, and following up on maintenance requests

Some problem solving (i.e. handling resident problems after hours)

Logging and dispensing packages to residents as well as delivering notices to notify residents

Keeping accurate key control logs for residents and vendors

Responsible for keeping coffee bar stocked, ordering and presenting continental breakfast

Takes reservations for guest suites and party room

Schedules front desk when temporary service needed

Responsible for logging resident phone numbers in front entrance call box

Responsible for activating/deactivating key fobs and remotes for new move ins/outs

Responsible for all aspects of the valet dry-cleaning service

Makes sure amenity areas are always stocked with supplies

Responsible for monitoring all surveillance cameras on front desk monitors

Perform all other duties as assigned by the community manager

Collaborates with concierge team members and works alongside the General/ Community Manager to set expectations for all concierge duties

Develops and trains concierge team members

Qualification

Customer service experienceMicrosoft Office SuiteProfessional communicationLeadership skillsProblem solvingSelf-motivatedPositive attitude

Required

High school diploma or equivalent

Minimum one year experience onsite as a concierge or leasing consultant. Will also consider two years in a customer service related industry (i.e. hotel, real estate sales, retail)

Positive attitude, strong work ethic, and ability to lead and motivate others

Maintain professional demeanor during high stress situation

Self-motivated with the ability to take initiative without instruction

Ability to work a varied schedule including weekends and holidays as required

Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook

Must possess professional written and verbal communication skills