Apply on Employer Site

General Dynamics Information Technology · 2 hours ago

BMC Remedy/Helix Developer | Active Secret clearance

United States

Full-time

Remote

Mid, Senior Level

$126K/yr - $170K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. They are seeking a BMC Remedy/Helix Developer to provide technical guidance, gather requirements, and develop integrations for mission-critical government projects.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide accurate technical guidance on application and integration capability

Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts

Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data

Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems

Develop Digital Workplace Service Offerings

Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes

Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds

Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives

Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization

Maintain system integrity by utilizing defined configuration control practices and change management processes

Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products

Communicate verbally and in written form in a professional manner with customers, peers, and leadership

Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed

Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

Qualification

BMC RemedyBMC HelixDeveloper StudioRestAPIITIL methodologiesAWS CloudMicrosoft OfficeAgile methodologyRelational databasesNetworking conceptsTroubleshooting

Required

Active Secret clearance

5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience

Experience with SAAS solutions or AWS Cloud environments

Experience with BMC Remedy version 23.x or higher

Experience with ITIL methodologies, ITIL Foundation a plus

Experience with Helix/Remedy application process flows

Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management

Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data

Experience working in an Agile project methodology environment

Excellent ability to communicate and convey ideas in verbal and written form

Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint

Advanced ability to analyze data with Microsoft Excel or comparable tools

Ability to create and describe process flows in Microsoft Visio or comparable tool

Experience managing documents in Microsoft SharePoint

Working knowledge of relational databases

Understanding of networking concepts and OSI rules

Ability to utilize logging to troubleshoot issues

Experience providing demonstrations to customers

Experience gathering requirements from customers

Experience documenting requirements

Experience working with multiple projects and team members

Demonstrated ability to work productively in a remote location

CompTIA Security+ CE certification {may obtain within 3 months from start date}

BS degree; additional years of experience may be considered in lieu of degree

US Citizenship Required

Preferred

Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager

JIRA story management a plus but not required

Benefits

Comprehensive benefits and wellness packages

401K with company match

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

15 days of paid leave per calendar year

10 paid holidays per year

Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees