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Cognizant · 6 hours ago

Deskside Support Engineer

Greater Phoenix Area

Full-time

Onsite

Mid Level

Cognizant is seeking an experienced Desktop Support Engineer to join their team. The role focuses on IT Service Management, incident management, and providing expert support for end user tools, ensuring efficient service delivery and user satisfaction.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Oversee IT service management processes to ensure efficient and effective service delivery

Manage incidents and service requests to minimize downtime and enhance user satisfaction

Provide expert support for end user tools including Nexthink to optimize user experience

Support laptops ensuring seamless operation and user satisfaction

Utilize Service Now for incident tracking and resolution improving response times

Implement and maintain Windows systems ensuring stability and security

Manage networking infrastructure to ensure reliable connectivity and performance

Deliver remote desktop support resolving issues promptly and efficiently

Collaborate with field service teams to enhance operations management and service delivery

Analyze system performance and recommend improvements to optimize operations

Develop and maintain documentation for IT processes and procedures

Ensure compliance with company policies and industry standards in all IT operations

Provide training and guidance to users on IT tools and best practices

Qualification

IT Service ManagementIncident ManagementNexthinkWindows systems managementMacintosh OS X SupportService NowNetworkingRemote Desktop SupportField Service ManagementOperations ManagementUser TrainingITIL V4 CertificationDocumentation