Universal Studios Hollywood · 3 hours ago
Supervisor Entertainment
Universal City, CA
Full-time
Onsite
Mid Level
$27/hr - $30/hrNBCUniversal is one of the world's leading media and entertainment companies, and they are seeking a Supervisor for Entertainment Operations at Universal Studios Hollywood. The Supervisor will be responsible for overseeing day-to-day operations related to entertainment, ensuring quality and compliance, and fostering a positive work environment for employees.
Location Based ServicesMusic
Responsibilities
Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization
Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees
Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated
Assist with the creation, implementation, and management of an on-going Action Plan to improve and maintain employee engagement and satisfaction (TSAT)
Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Manager and Show Quality Team
Contribute to tracking and managing non-labor budgets, including reporting variance explanations. Work with Manager to recommend budget adjustments based upon operational requirements. Assist Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year
Ensure the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager, department stakeholders, employees, etc. as appropriate
Provide direction, development and support to Leads and employees. Communicate feedback and address any and all performance issues, providing recognition, coaching
Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines
Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department
Establish and maintain effective relationships with other park department leaders and stakeholders
Have current knowledge of union contracts and scheduling parameters for all partnering departments
Ensure vendors and contract labor are actively in compliance with all USH requirements prior to work or active engagement of work
Demonstrate appropriate discretion with IP and proprietary information for all creative and internal communications
Perform other duties as assigned
Supervise Day to Day Operations of Show/Events:
Oversee and conduct monthly safety housekeeping venue inspections
Attend meetings as assigned by Manager
Serve as designated Duty Manager for the Entertainment Operations Department when needed
Send WIM report to your Manager every Wednesday end of day
Order and track weekly inventory of show/element/venue supplies as compiled by Stage Manager or similar employee
Track daily operating labor hours and report weekly update to Manager and/or weekly financial meeting
Track and oversee weekly venue schedule to ensure alignment with park hours and projections, departmental requirements, vendors, and department partners (Costumes, Show Control, etc.)
Track and oversee accumulation of employee discipline points to validate, investigate, and follow up with appropriate employee partners as required
Assist in conducting employee investigations and/or disciplinary actions, ensuring that that are conducted appropriately and timely, in accordance with company policies and procedures
Oversee and maintain employee performance logs and report to Manager when appropriate elevation/discipline is required
Track and reconcile all venue and show-related maintenance and repair needs, and report to Manager when additional support is required
Coordinate and oversee on-boarding, Take 2 Training and scheduling plan for new personnel at venue. Arrange schedule and staffing requirements for events outside of standard daily operations (proficiency, training, rehearsals, etc.)
Investigate and approve/reject daily payroll-related exceptions and clocking revisions (overtime, meal penalty, errors, extenuating circumstances, etc.)
Coordinate and oversee approval of vacations, leaves of absence, and days off with appropriate employment partners
Track non-labor expenses by reviewing/reconciling weekly expenditure report for review by Show Manager
Assist with investigating injuries and incidents as appropriate
Manage Global Event/Venue Functionality:
Track and assist with investigating all relevant guest feedback and ensure recovery is implemented as appropriate
Respond as Incident Command for appropriate guest and employee injuries, and serve as first line of guest recovery for show delays and/or cancellations
Assist in tracking and relaying performance feedback, coaching and annual evaluations for direct reports
Assist with TSAT committee meetings, initiatives, and action plan implementation as directed by Manager
Partner with Show Control management to ensure optimal operating procedures for
Qualification
Required
Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write reports, business correspondence and procedure manuals
Ability to effectively communicate, present information, and answer questions in one-on-one and group settings
Ability to communicate effectively with people at all levels in the organization
Ability to identify required skills and criteria to ensure best quality hiring
Ability to assess performance and take appropriate coaching, corrective action, or termination if necessary
Ability to provide associates with all the information, history and resources they need to do their jobs
Ability to coach and develop company members for current and future responsibilities
Ability to communicate performance goals and standards routinely
Ability to provide regular, specific feedback that employees can use to continuously improve performance
Demonstrate a commitment to organizational initiatives with words and actions
Ability to encourage employees to contribute; recognizing, reinforcing, and rewarding contributions
Ability to encourage employees to be innovative and willing to take risks
Ability to continuously look for ways to refine and improve work processes to achieve better results
Ability to follow through on commitments made to internal and external partners
Ability to work collaboratively with all employees in the organization and support others when requested
Ability to design/develop plans for accomplishing objectives, monitoring status, and providing regular status updates
Ability to remain productive during periods of ambiguity, uncertainty and change
Ability to set a positive, productive and communicative tone as a leader in the department
Ability to promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements
Physical ability to walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and see, talk, and hear
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
Universal Studios Hollywood
Universal Studios Hollywood is a film studio and theme park in the Universal City community of the San Fernando Valley.
Founded in 2002Universal City, California, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stacey Quinealty
Creative Director, Audio and Video Design
Recent News
2025-12-05
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