Convergint · 1 month ago
Technical Support Specialist 1
United States
Full-time
Remote
Senior Level
$20/hr - $25/hr
5+ years expConvergint is a leading service-based systems integrator in the electronic security industry, seeking a Technical Support Specialist to enhance their team. This role involves supporting security systems, programming multiple platforms, and providing customer training and service support while ensuring compliance with safety regulations.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary
Executes all work in accordance with State, local regulations, general best practices as well as company health and safety policies and procedures. Fill-out daily Field level Safety report. Assess Safety daily on site and participates in weekly safety discussions
Programs many security applications. Programs network devices, CCTV and video recording equipment
Ability to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems
Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work. Owns position on team. Sets example for junior team member, Is subject matter expert on hardware and software. Works directly with Project Management, Purchasing and Sales
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements
Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc. Participates in system staging and product testing
Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company
Keeps up to date and informed on all company policies
Performs other duties and responsibilities as requested or required
Qualification
Required
High School/GED or equivalent experience
5+ years of previous, related field experience
Experience with PACOM Security Systems is required
Experience in the electronic and security industry is required
Exceptional customer service skills
Ability to maintain focus and ability to work under pressure
Ability to gain customers confidence
Able to anticipate customer needs and deliver results
Advanced technical skills and experience related to electronic security systems
Advanced programming skills and proven ability to troubleshoot problems and look for solutions
Good verbal, written and interpersonal communication skills
Good organizational skills and the ability to handle multiple projects simultaneously
Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)
Good skills with Spreadsheets and Data management
Some experience with SQL and database
Good networking skills (Advanced preferred)
Working knowledge of physical security and door Hardware
Understanding of relay and relay logic
Ability to demonstrate and train others
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase