UPMC · 10 hours ago
Patient Services Representative - Bellefield Oakland
Pittsburgh, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is a healthcare organization dedicated to providing excellent patient care. The Patient Services Representative is responsible for greeting patients, explaining financial responsibilities, collecting payments, scheduling appointments, and ensuring a positive patient experience through excellent customer service.
BiotechnologyHealth CareHospitalMedical
No H1B
Security Clearance Required
Responsibilities
Educate patients on financial responsibility and connect them to advocacy resources
Verify insurance benefits via online systems or phone
Obtain patient or family consent for treatment and financial responsibility per HIPAA rules
Triage phone calls to appropriate areas or providers
Perform administrative duties like scanning medical records and faxing
Greet patients warmly
Guide patients through self-arrival technology or check-in at the desk
Collect copayments and other patient payments
Update patient registration information at checkout
Schedule follow-up appointments and ancillary services
Help patients navigate the healthcare system and provide follow-up for unresolved issues
Understand and apply service recovery principles
Register patients in the Biometrics program and explain benefits
Promote and assist with MyUPMC patient portal registration
Qualification
Required
Completion of high school graduate or equivalent is required
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
Two years of experience in a medical / billing / fiscal or customer service function is preferred
Knowledge of medical terminology is preferred
Prior experience with Medipac, Epic, or other health records systems is preferred
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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