GMI Cloud · 11 hours ago
Sr. Technical Account Manager (TAM)
United States
Full-time
Remote
Senior LevelGMI Cloud is a fast-growing AI infrastructure company and one of only six cloud providers worldwide to earn NVIDIA’s Reference Platform Cloud Partner designation. The Sr. Technical Account Manager (TAM) will ensure customers have an outstanding experience with GPU Cloud, addressing their needs proactively and advocating for their success while providing technical guidance and support.
Artificial Intelligence (AI)Data CenterInformation TechnologyService Industry
Hiring Manager
Peggy Zhou
Responsibilities
Serve as the primary technical contact for customers, addressing inquiries and issues promptly and effectively
Advocate for customers within GMI Cloud, ensuring their needs influence product roadmaps and service enhancements
Conduct workshops, training sessions, and tailored consultations to help customers maximize GPU Cloud utilization
Monitor customer environments to identify potential risks and performance bottlenecks, implementing preventative measures
Guide customers in designing and optimizing GPU-based system architectures, ensuring performance, scalability, and stability
Support cloud migrations by leveraging expertise in high-performance computing, AI/ML workloads, and data processing
Conduct operational reviews to assess resource utilization, performance improvements, and cost optimization opportunities
Collaborate with customers to enhance business continuity, disaster recovery, and system monitoring capabilities
Drive continuous improvements, empowering customers to independently maintain and scale their cloud environments
Qualification
Required
AI Infrastructure: Understanding of GPU servers, storage (Ceph, NVMe, NFS), and high-speed networking (InfiniBand, RoCE)
Kubernetes (K8s): Understanding of container orchestration, scheduling, and networking
AI/LLM: Familiarity with large language model training and inference workflows
Frameworks: Working knowledge of SGLang, vLLM, Slurm, and Ray (Anyscale) or equivalent distributed computing tools
Communication: Clear and confident in technical discussions with customers and internal teams
Preferred
Certified Kubernetes Administrator (CKA) certification is preferred
Hands-on experience in HPC, MLOps, or large-scale AI infrastructure environments
Experience managing or scaling Ray clusters for distributed inference or data processing
Bachelor's or Master's degree in Computer Science, Engineering, or related technical field
Prior experience supporting enterprise or hyperscale AI workloads is a plus
Company
GMI Cloud
GMI Cloud provides GPU cloud access for generative AI applications.
Founded in 2023
51-200 employees
H1B Sponsorship
GMI Cloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$82MKey Investors
Headline Asia (formerly Infinity Ventures)Banpu NEXT
2024-10-29Series A· $15M
2024-10-29Debt Financing· $67M
2024-07-16Corporate Round
Leadership Team
Alex Yeh
Founder & CEO
Tim Chen
Chief Financial Officer
Recent News
Morningstar.com
2025-11-20
2025-11-19
Company data provided by crunchbase