General Dynamics Information Technology · 6 hours ago
F-35 Help Desk Specialist | Active Secret clearance
Patterson, OH
Full-time
Onsite
Senior Level
$29.43/hr - $39.81/hr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services. They are seeking a Help Desk Specialist to provide impactful technical assistance and support for the F-35 Lightning II Program, ensuring timely resolution of technical problems for users.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides first-tier software, hardware and printing technical assistance to computer users
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically
May provide assistance concerning the use of computer hardware, software, and printing
Responds to and diagnoses problems through discussions with users
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems
Serves as focal point for customer concerns
Documents, tracks, and monitors the technical problems to ensure a timely resolution
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Qualification
Required
Active Secret clearance
5 + years of related experience
US Citizenship Required
BMC Remedy Ticketing System
Help Desk Support
IT Help Desk
5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate
Experience with Remedy/Help Desk Management Systems
Progressive experience in the management of a technical support team
Experience developing and providing Service Level Agreements and Help Desk deliverables
DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals
BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree
Onsite at Wright Patterson AFB, OH
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2025-12-16
Business Wire
2025-11-20
2025-11-15
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