ArcelorMittal Brasil · 2 months ago
Account Manager, Sales, Electrical Steels
SOUTHFIELD, MI, United States
Full-time
Onsite
Mid, Senior LevelArcelorMittal is the world’s largest steel producer, and they are seeking an Account Manager for their North America Sales team in Electrical Steels. The role involves promoting advanced steel products, managing customer relationships, and collaborating with various teams to meet sales objectives.
Industrial ManufacturingManufacturingMining
Responsibilities
Support the Sales and Marketing organization to actively identify and target strategic customers with end use applications in the auto and not auto markets that align to our product offering, capabilities and objectives
Support internal ArcelorMittal teams and customers with product launch and new business development activities, commercial qualifications, trials etc
Develop, action and manage Account Plans for the assigned customers providing customer profile information and action plans that are consistent with company direction and Sales, Marketing and Strategic objectives
Track performance to account sales objectives and other metrics. Identify and executes corrective actions and support continuous improvement efforts
Develop, build and maintain customer relationships via regular in-person visits, including entertaining, responding to customer service needs, soliciting new business to support sales plan objectives, managing the contract process and communicating customer requirements and expectations. Create visit reports and capture key highlights, market intel, etc
Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies
Determine price offers for customers with a strategic thinking mindset
Negotiate day-to-day customer-related issues and be able to interact and influence the customer through the process on day-to-day items including, but not limited to claims, freight, etc
As part of a cross-functional team of commercial, technical, and manufacturing experts, help drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement supporting AMNA and ArcelorMittal
Regular review and management of customer required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the customer and internal ArcelorMittal team members as appropriate
Provide various monthly reports as assigned
Assist Customer Service Representatives, R&D representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts
Function in a team environment providing backup support to team members and participate in projects and special assignments as required
Support internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts
Respond to customer service requests such as inquiries regarding products, delivery, availability, order status and requests for quotations included spot buys
Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally. Identify actions necessary to meet customer requirements
Communicate all business/market/customer intelligence back into the Sales and Marketing organization
Contribute to annual business planning (ABP), perform updates monthly to most recent forecast (MRF) and practice active, on-going sales call planning with CRM reporting tool
Perform customer and market analysis by understanding ArcelorMittal NA and competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets
Monitor market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers
This is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties
Qualification
Required
Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or related field
Up to 30-40% travel time depending on assigned accounts and must be able to travel throughout North America
Sales and Account Management expertise
Knowledge and experience with Electrical Steels
Accomplished skills with Microsoft Suite
Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules
Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written
Preferred
Steel sales experience
Product launch and new business development experience
Knowledge of Automotive market
Technical aptitude preferred, Engineering background a plus
Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools
Fully utilizes the system resources and sales tools available such as CRM, Power BI, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions
Benefits
Paid holidays
Company
ArcelorMittal Brasil
ArcelorMittal Brasil is engaged in the mining, manufacturing, processing, and distribution of steel. It is a sub-organization of ArcelorMittal.
Founded in 1921
10001+ employees
Funding
Current Stage
Late StageRecent News
Business News Americas
2025-08-20
Canada NewsWire
2025-07-29
Company data provided by crunchbase