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Shentel · 4 months ago

Technician Broadband I - Cable

Wytheville, VA 24382, USA

Full-time

Onsite

New Grad, Entry Level

Shentel specializes in providing High-Speed Internet and telecommunications services to rural communities in the Mid-Atlantic United States. The Technician Broadband I role involves installing and repairing video, internet, and phone services, along with maintaining necessary equipment and ensuring customer satisfaction.

Telecommunications

Responsibilities

Installs and repairs video, internet and phone services for residential and business customers

Installs and repairs all required wiring/cabling and hardware required to support all services. This may include fiber, coax and Ethernet cabling

Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics

Operates and maintains all field tools, which includes climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters

Observes all company safety procedures at all times

Will be expected to support on-call rotation and periodic weekend work may be required

Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle

Qualification

Installing broadband servicesRepairing video servicesConfiguring WiFi servicesBasic PC skillsEffective communication

Required

High School education level

Must be able to communicate tactfully & effectively both face-to-face and remotely over the phone with both customers and company personnel

Have a valid driver's license

Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers

Physical strength and flexibility to move over all types of terrain in all kinds of weather while carrying tools and equipment

Ability to operate weight-bearing equipment, such as gaffs, safety harnesses, extension ladders, and carry fully

Installs and repairs video, internet and phone services for residential and business customers

Installs and repairs all required wiring/cabling and hardware required to support all services, including fiber, coax and Ethernet cabling

Programs and configures digital set top boxes, video appliances and home WiFi services and assists customers with configuration of their home equipment and electronics

Operates and maintains all field tools, including climbing devices, ladders, hand and power tools, test equipment, laptops/tablets and network meters

Observes all company safety procedures at all times

Will be expected to support on-call rotation and periodic weekend work may be required

Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle