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NAPA Auto Parts · 2 months ago

On-Site Customer Service Representative

Waco, TX, USA

Full-time

Onsite

New Grad, Entry Level

NAPA Auto Parts is a leading provider in the automotive parts industry, and they are seeking an On-Site Customer Service Representative to fulfill customer orders accurately and in a timely manner. This role involves processing orders, maintaining inventory levels, and promoting products to ensure customer satisfaction.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Orders items to ensure appropriate inventory levels are maintained for Consignment customers

Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory

Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product

Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters

Proactively generates sales by actively promoting Motion Industries’ products to existing customers

Expedites backorders. May pull inventory and prepare order for shipment to customer

May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders

Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items

Partners with Account Representatives to ensure customer satisfaction

May assist customer by troubleshooting via telephone or email and identifying correct part

Attends training sessions regularly to continue professional growth and development

Performs other duties as assigned

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

Qualification

Customer serviceModerate computer skillsMulti-taskingOrganizationCommunication skillsTime managementAttention to detailReliability

Required

Typically requires a high school diploma or GED

Customer service and communication skills required

Ability to multi-task and time management skills required

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Good driving record required

Reliability, organization, and attention to detail required

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925