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Amplitude · 1 month ago

Senior Technical Trainer - West Region

United States

Full-time

Remote

Mid, Senior Level

$126K/yr - $189K/yr

2+ years exp

Amplitude is the leading digital analytics platform, helping organizations understand digital customer behavior. The Senior Technical Trainer will enable customers to maximize the value of Amplitude’s products through engaging training sessions and tailored learning experiences.

AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware

Comp. & Benefits

Responsibilities

Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams

Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users

Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively

Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements

Support internal enablement: Provide product training for Amplitude team members as needed

Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience

Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching)

Qualification

Product analytics platformsTraining deliveryCustomer behavior analyticsAPI ConfigurationSQLGoogle AnalyticsGoogle Tag ManagerAnalytical problem-solvingCommunication skillsPresentation skillsOrganizational skillsInterpersonal skills

Required

Have excellent communication and presentation skills with the ability to explain complex concepts clearly

Are dynamic and enthusiastic, building strong interpersonal connections

Have a knack for self-directed learning and thrive in analytical problem-solving

Can prioritize effectively, managing multiple projects and tasks simultaneously

Are organized, methodical, and detail-oriented

Bring 2-3 years of experience delivering training, preferably in a SaaS environment

Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics

Can travel 50-60% within the region, with occasional global travel

Preferred

API Configuration

SQL

Google Analytics

Google Tag manager

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans

Flexible time off, paid holidays, and more

Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more

Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)

Employee Stock Purchase Program (ESPP)

Unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans

Company sponsored 401(k) retirement plan