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Live Nation Entertainment · 4 hours ago

Box Office Representative - Landmark Credit Union Live

Milwaukee, WI

Part-time

Onsite

New Grad, Entry Level

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders such as Ticketmaster and Live Nation Concerts. They are seeking a Box Office Representative for Landmark Credit Union Live to assist guests at live events by selling tickets and providing customer service.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

Responsibilities

Sell admission tickets at events

Greet guests attending events who come to the box office and maintain superior customer service

Assist in daily operations of the box office, including opening and closing box office procedures

Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets

Assist customers with mobile tickets

Understand the venue seat-map and assist customers in seat selection

Efficiently and accurately answer customer questions in-person and over the phone

Accurately accept customer payment while adhering to company’s procedures and policies

Examine tickets or passes to verify authenticity, using criteria such as color or date issued

Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair

Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections

Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets

Settle seating disputes or help solve other guest concerns

Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts

Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the reserved sections, picking up and properly storing event equipment such as ticket scanners, barricade, etc

Maintain order, ensure adherence to safety rules, and share any safety concerns with management

Guide guests to closest exits or provide other instructions or assistance in case of emergency

Other duties as assigned

Qualification

Ticketing systemsMicrosoft Office SuiteCustomer serviceAttention to detailCommunication skills

Required

High School Diploma or equivalent

Familiar with Microsoft Office Suite, Windows based PC programs, and smartphones

Attention to detail, quality and accuracy

Strong relationship building and communication skills

Ability to work independently

Excellent verbal and written communication skills

Working environment is fast-paced

Position requires periods of prolonged sitting or standing

Position requires repetitive use of arms for answering busy phones and typing

Preferred

Previous experience with ticketing systems

Company

Live Nation Entertainment

Glassdoor4.0

Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996