Leading IT · 1 month ago
Level 1 Helpdesk Technician
Manteno, IL
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
2+ years expLeadingIT is a growing, security-focused managed service provider (MSP) that emphasizes clarity, accountability, and alignment in its operations. The Level 1 Helpdesk Technician will serve as the first point of contact for customers seeking technical assistance, performing troubleshooting and guiding customers through problem-solving processes.
ConsultingFinTechInformation TechnologyPaymentsRisk Management
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record notes regarding the issue and troubleshooting taken
Create and maintain documentation
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
Qualification
Required
CompTIA A+ and Net+ certifications
2+ years MSP experience
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Passionate (and patient) about problem solving and customer service
Diligent with note taking, following process, and documentation
Driven to learn more, stay positive, and grow; not only as a team member but in all of life
Benefits
Ascension plan if applicable
We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
We match 5% of your contributions to Guideline 401k – value of 5% of salary.
Open Door PTO policy
Company provided gear (notebook + softphone) as well as company clothing.
Company
Leading IT
Leading IT is a firm that offers consulting to the fintech sector, project management, risk management, and payment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase