Convergint · 1 month ago
Quality Assurance Specialist - Security Systems
Duluth, Georgia, United States
Full-time
Onsite
Mid Level
3+ years expConvergint is a global service-based systems integrator that prioritizes exceptional customer service and quality assurance. The Quality Assurance Specialist will ensure that quality assurance guidelines and industry best practices are implemented and followed, contributing to the company's mission of being the best service provider for their customers.
BiometricsHealth CarePhysical SecurityPublic SafetySecurity
Responsibilities
Complete on-site reviews of project and service work for compliance with project specifications, best practices, and Convergint standards as it relates to field installations and service
Assist operations and service teams with completing final job walk and commissioning for projects and service work to ensure completion meets Convergint standards
Provide guidance to Convergint colleagues to help develop and implement best practices in applying industry standards for installation, service, and connect partners
Report discrepancies in installation or service practices to leadership and assists with developing and implementing strategies to improve or correct the discrepancies
Assist with oversight of training needs and programs to ensure colleagues are equipped to follow industry standards for installation and service
Coordinate and schedule product partners to provide industry specific training for colleagues
Provide training to end-users and field colleagues on system operation and maintenance, ensuring adherence to Convergint standards and industry best practices
Ensure regulatory compliance by verifying that all work aligns with Federal, State, and local regulations, as well as internal health and safety policies
Meet with customers to ensure satisfaction of installation and service practices for the customer’s specific locations
Act as a customer liaison for quality issues raised by customer or other colleagues
Proactively recommends improvements to methods, procedures, and standards to elevate project execution and service delivery
Other duties and responsibilities as required based on business need
Qualification
Required
Proven technical skills and experience related to electronic security systems, building automation systems, and/or fire alarm systems
Strong mechanical and electrical aptitude, including proficiency with hand and power tools (e.g., drills, wire strippers, crimpers)
Ability to read and interpret blueprints, technical drawings, and schematics
Ability to work effectively under pressure while maintaining professionalism and responsiveness
Strong organizational skills with the ability to manage multiple projects simultaneously
Self-motivated and capable of working independently without direct supervision
Willingness to conduct frequent jobsite visits; minimal overnight travel required
Excellent verbal, written, and interpersonal communication skills
Proficient in Microsoft Office applications (Outlook, Word, Excel) and other relevant software platforms
A valid driver's license with a clean driving record
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required
Education: High School/GED or equivalent experience
Minimum Experience: 3-5 years relevant
Preferred
Relevant field experience
Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase