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SRT Marine Systems plc · 14 hours ago

Technical Manager - Customer Support

Bristol, VA

Full-time

Hybrid

Mid, Senior Level

SRT Marine Systems plc is a market leader in marine surveillance technology and systems. The Technical Manager – Customer Support will ensure the reliability of mission-critical MDA systems for customers, leading a team to diagnose and resolve technical issues efficiently.

Marine TechnologySoftware

Responsibilities

Become the CST technical authority on the MDA system, including (not exhaustive):

GeoVS software architecture and functionality

System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.)

Network infrastructure, server environments, virtualisation, interfaces, and data pipelines

Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams

Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks

Lead and drive problem solving for all system issues

Ensure issues are not closed until

True root cause is identified (not a symptom or assumption)

Corrective actions are verified as effective and Preventative actions are implemented and documented

Lead, coach and guide other CST engineers and technicians

Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses

Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training