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BELL Properties, Inc · 1 month ago

Occupancy Specialist – Plaza East Apartments

San Francisco,CA,US

Full-time

Onsite

Senior Level

5+ years exp

BELL Properties, Inc. manages Plaza East Apartments, an affordable housing community in San Francisco. The Occupancy Specialist is responsible for ensuring compliance with affordable housing programs, maintaining accurate resident files, and supporting marketing and lease-up activities.

LeasingProperty ManagementRental

Responsibilities

Apply the Resident Selection Policy consistently and comply with current leases, addenda and regulatory forms

Process, complete and maintain accurate resident files at move-in and throughout tenancy, ensuring documents meet HUD, IRS and company standards

Calculate rents for annual and interim recertifications; identify income discrepancies and make adjustments

Stay current on changes in affordable-housing regulations and attend training as required

Communicate compliance issues to the Regional or Property Manager and help develop solutions

Maintain high occupancy by implementing an approved marketing plan that meets federal, state and local requirements

Maintain and update the waiting list in accordance with company policy and applicable regulations

Review rental applications for accuracy and completeness and verify conformance to selection policies

Show units and conduct property tours for prospective residents

Ensure resident selection program compliance across LIHTC, Section 8, HOME and other programs

Obtain required documentation, complete certifications and collect deposits and rents

Prepare market surveys and marketing reports as requested

Maintain positive relationships with residents, adhering to Fair Housing and Equal Housing Opportunity requirements

Schedule move-ins and prepare lease agreements and other paperwork

Prepare daily, weekly and monthly reports and assist co-workers with day-to-day leasing office operations

Process resident program recertifications and renewals

Ensure residents comply with lease terms, rules and regulations, report property issues to maintenance or janitorial staff

Assist with rent collections, deposit slips, work-order entry, legal proceedings and risk-management issues

Perform other administrative, compliance, marketing or lease-up duties as assigned

Qualification

LIHTC experiencePHA programs knowledgeHUD regulations understandingProperty management softwareCustomer service skillsMarketing experienceMicrosoft Office proficiencyOrganizational skillsProblem-solving skillsCommunication skillsAttention to detail

Required

Minimum of five (5) years of direct experience with LIHTC and PHA programs, including strong knowledge of affordable-housing compliance and regulations

Solid understanding of HUD, IRS and Fair Housing regulations related to occupancy management; familiarity with admissions and continued-occupancy policies

Strong ability to apply company policies and government regulations; proficiency in calculating rents, completing certifications and maintaining detailed files

Proficiency with property-management software (e.g., Yardi, RealPage, MRI) and Microsoft Office (Word, Excel, Outlook)

Excellent written and verbal communication skills; proven ability to work with people from diverse backgrounds, including those with special needs. Must be able to exercise good judgment, maintain confidentiality and deliver responsive, empathetic service

Strong organizational skills, attention to detail and ability to identify issues, analyze options and implement solutions

High-school diploma or equivalent required

Ability to travel independently to property locations; willingness to adapt to changing environments and manage occasional interactions with difficult residents or applicants

Preferred

Bachelor's degree in business, public administration or a related field preferred

HUD Certified Occupancy Specialist (COS), Tax-Credit Specialist (TCS), Housing Credit Certified Professional (HCCP) or similar designations are highly desirable

Experience in marketing and sales is desirable

Smartsheet or similar reporting tools are a plus