Intratek Computer Inc. ยท 1 month ago
Sr. Desktop specialist
Orange, CA
Contract
Onsite
Senior Level
$37/hr - $37/hrIntratek Computer, Inc. is a computer service and networking firm based in Irvine, California, providing IT support services to various agencies and commercial accounts. They are seeking a Senior Desktop Technician to provide on-site support for end-user devices, ensuring minimal disruption to operations while managing issues and coordinating with vendors.
Information TechnologyIT Infrastructure
Responsibilities
Perform on-site systems support for all Client end-user devices
Coordinate required service delivery with departments so that there is minimal disruption of ongoing production operations at Client's location
Be primary point of contact for end-to-end management of issues, including coordination with third party vendors
Diagnose and resolve software problems and conflicts
Coordinate the resolution of printer problems with Client contracted printer maintenance vendor
Coordinate requests for audio/visual equipment assistance within Client's departments and conference rooms
Resolve PC connectivity issues consisting of log-in, file access, and printing
After resolution of problem, test for full functionality, connectivity, and access to servers and printers
Backup and restore user data on desktops and laptops before repairs, to the greatest extent possible
Conduct ongoing analysis of equipment maintenance and call history to track service trends
Collect and report on performance data per SLA requirements
Coordinate with the user the date and time of arrival for IMAC services
Unpack, assemble, and install; test system connectivity, functionality, and operability, and provide high-level orientation to users
Move and reinstall user data files in accordance with IMAC policy
Decommission old equipment if designated by Client
Update the asset management system
Inform users of service activities performed
Disconnect a system at one location, reconnect it at another location, and test connectivity and proper operation, or move disconnected system to a specified storage area
Re-configure moved system, for example, IP address, subnet mask, gateway settings, DNS server addresses, server name/address, and verify standard mapped drive configurations and network printers
Test hardware and software configuration, connections to standard mapped drives, and print a test page to a local or network printer, if applicable
At completion of IMAC, provide brief overview/training on new or modified hardware and software
Conduct asset validation, consisting of user profile updates, device asset tag check, and model and serial number check
Maintain process for disposal of equipment and/or return of leased equipment
Coordinate with other IT technical support groups (Applications, Server, Network) for IMAC activities
Confirm that user data is backed up before proceeding with IMAC, to the greatest extent possible
Ensure device is fully operation for user
Collect and report on performance data per SLA requirements
Update and maintain the Client's asset tracking system (Client uses Quest KACE Systems Management Appliance and Microsoft InTune)
Maintain the inventory database with descriptions, characteristics, logistics, and warranty information for all Client-owned hardware
Track and maintain the inventory of all hardware and software licensing including any additions or deletions that occur. Tag hardware assets
Assist the Client with regular audits and reconciliations to maintain accuracy of the central asset repository
Maintain management responsibility for loaner units and spare equipment used as a temporary replacement while corrective maintenance service is performed
Install or replace desktops and laptops according to the Client's approved replacement/refresh schedule
Process equipment shipping and delivery requirements, relocation and disposal of retired equipment, and/or return of leased equipment
Retain a copy of all equipment and maintenance contracts and equipment orders (invoicing, payment statuses and requisitions) when assisting with the procurement of hardware and software assets as required by Client
Assist Client with bids for hardware procurement to request a cost quote from the suppliers that best meet the defined requirements
Respond to alerts by conducting initial trouble shooting and working with Third Party vendors such as Protelesis
Perform handset Install/Move/Add/Change (IMAC) to support day-to-day operations
Perform Voicemail password resets
Qualification
Required
Experience with Windows 11 operating system
Experience with HP EliteDesk small form factor desktops and Microsoft Surface laptops
Familiarity with Quest KACE Systems Management Appliance (SMA) for tracking tickets, collecting hardware and software inventory, asset management, and software deployment
Experience using SolarWinds Dameware for remote support of PCs
Ability to perform on-site systems support for all Client end-user devices
Ability to coordinate required service delivery with departments to minimize disruption of ongoing production operations
Experience in diagnosing and resolving software problems and conflicts
Ability to coordinate the resolution of printer problems with contracted printer maintenance vendors
Experience in resolving PC connectivity issues including log-in, file access, and printing
Ability to backup and restore user data on desktops and laptops before repairs
Experience in conducting ongoing analysis of equipment maintenance and call history to track service trends
Ability to collect and report on performance data per SLA requirements
Experience in coordinating Install, Move, Add, Change (IMAC) services
Ability to unpack, assemble, and install systems, test system connectivity, functionality, and operability
Experience in moving and reinstalling user data files in accordance with IMAC policy
Ability to update the asset management system
Experience in disconnecting and reconnecting systems at different locations and testing connectivity
Ability to re-configure moved systems including IP address, subnet mask, gateway settings, DNS server addresses, and server name/address
Experience in testing hardware and software configuration and connections to standard mapped drives
Ability to conduct asset validation including user profile updates and device asset tag checks
Experience in maintaining processes for disposal of equipment and/or return of leased equipment
Ability to coordinate with other IT technical support groups for IMAC activities
Experience in updating and maintaining the Client's asset tracking system
Ability to maintain the inventory database with descriptions, characteristics, logistics, and warranty information for all Client-owned hardware
Experience in tracking and maintaining the inventory of all hardware and software licensing
Ability to assist the Client with regular audits and reconciliations to maintain accuracy of the central asset repository
Experience in maintaining management responsibility for loaner units and spare equipment
Ability to install or replace desktops and laptops according to the Client's approved replacement/refresh schedule
Experience in processing equipment shipping and delivery requirements
Ability to retain a copy of all equipment and maintenance contracts and equipment orders
Experience in assisting with bids for hardware procurement
Ability to respond to alerts and conduct initial troubleshooting for telephone network and VoIP services
Experience in performing handset Install/Move/Add/Change (IMAC) for VoIP services
Ability to perform voicemail password resets
Benefits
Medical benefits
Paid vacation
Paid holidays
Dental insurance
Health insurance
Paid time off
Company
Intratek Computer Inc.
Intratek is a premier provider of IT services, solutions and support.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase