Apply on Employer Site

TekSynap · 1 month ago

Client Support Technician

US-NM-Albuquerque

Full-time

Onsite

Entry Level

1+ years exp

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Client Support Technician position is responsible for answering calls, logging incidents, and providing customers with rapid and accurate answers and information, requiring a strong IT background and excellent communication skills.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred

Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation

Maintains required documentation of Tier 1 processes and SOPs

Deployment, configuration and troubleshooting of Windows 10 SDC

Knowledge of common protocols and basic Network Troubleshooting

Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software

Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates

Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues

Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation

Troubleshoot and configure peripheral devices, system hardware and MFDs

Support enterprise applications on Apple iOS and other mobile devices

Maintain, support and troubleshoot both classified and unclassified VTC systems

Scheduling and facilitating of all unit VTC

Qualification

DoD 8570 IAT I certificationRemedy ticketing systemWindows 10 troubleshootingNetwork troubleshootingApple iOS supportCommunication skillsTeam collaborationAdaptability