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Central One Federal Credit Union · 1 month ago

Investment Services Administrative Assistant

Shrewsbury,MA,US

Full-time

Onsite

Mid Level

$22.87/hr - $29.45/hr

3+ years exp

Central One Federal Credit Union is committed to delivering exceptional service and supporting their community. The Investment Services Administrative Assistant is responsible for providing administrative support to the advisors, facilitating client growth, and ensuring compliance and efficient operations within the investment services department.

BankingCredit CardsFinancial Services

Culture & Values

Responsibilities

Prepare and process new account paperwork for brokerage, advisory, retirement, and insurance accounts

Collect, verify, and maintain client identification and compliance documentation (KYC/AML)

Enter and update client data in CRM and portfolio management systems

Coordinate with custodians to ensure timely account openings and online access setup

Process beneficiary changes, address/contact updates, and name changes

Facilitate account transfers (ACATs, IRA rollovers, direct transfers)

Link and consolidate accounts for reporting purposes

Initiate and monitor service requests with custodians

Set up and process systematic contributions and withdrawals

Execute wire transfers and ACH transactions

Process Required Minimum Distributions (RMDs) and other withdrawals with appropriate tax withholding

Place and confirm trades, rebalances, and model changes

Prepare trade confirmations and track execution

Submit and track life, disability, long-term care, and annuity applications

Coordinate underwriting requirements with clients and insurance providers

Process policy changes, beneficiary updates, and policy deliveries

Maintain complete, compliant client files (digital or physical)

Log all client communications according to firm and regulatory standards

Assist with delivery of compliance-required disclosures and forms

Support compliance initiatives by maintaining confidential member information by adhering to policies and procedures for data security and privacy

Prepare review meeting packets including performance and allocation reports

Update financial planning software with current client data

Send meeting confirmations, reminders, and follow-up action items

Serve as the first point of contact for client service needs

Respond promptly to account and service inquiries

Provide updates on pending requests and deliver necessary documents

Use excellent customer service skills to build client relationships

Answer phone and handle all client service issues within capacity

Support success of program by coordinating and tracking referrals, conducting training with Credit Union employees on program processes and program reporting

Anticipate advisor needs and handle them proactively

Make suggestions to systematize and improve office functions

Proficiently and efficiently use TruStage Wealth Management, Inc.’s and LPL Financials’ administrative systems and services, (e.g., Client Works, ART, FMG, etc.)

Perform a variety of administrative tasks, including but not limited to tracking and ordering all supplies; drafting letters, as directed by advisor; preparing and sending outgoing mail

Assist advisor and Program with marketing efforts and materials

Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means

Adhere to all applicable Credit Union policies, procedures and regulations

Maintain community involvement and participate in special projects, as needed

Perform other duties as requested, or assigned

Qualification

Client onboardingAccount maintenanceInvestment transactionsFinancial services experienceCRM proficiencyProficient in technologyBasic ExcelMicrosoft WordTime managementAttention to detailInterpersonal skills