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Spring Health · 7 hours ago

Customer Success Manager

United States

Contract

Onsite

Mid Level

$86K/yr - $106K/yr

3+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Customer Success Manager to manage day-to-day relationships with partners, drive adoption of best practices, and enhance customer experiences through proactive engagement and support.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers

Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product

Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal

Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health

Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations

Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience

Participate in ongoing weekly team meetings and training to continue to enhance product knowledge

Assist sales team with finalist calls and provide customer references as needed

Qualification

Account managementCustomer successSaaS solutionsData visualizationKPI achievementHealthcare managementUpselling experienceCRM proficiencyChange managementCommunication skills

Required

3+ years of experience in account management, customer success, implementation or healthcare management

Experience in upselling and retaining customers to drive additional revenue

Experience using SaaS-based solutions and platforms

Experience owning the life cycle contract renewals

Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction

Experience adhering to and achieving outlined KPIs

Experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM

Deep passion to transform the U.S. healthcare system, especially mental health

Willingness and ability to travel as needed (approx. 15%)

Bachelor's degree or higher, preferred

Benefits

Health, Dental, Vision benefits start on your first day at Spring.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.