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Seabrook Land Company · 1 month ago

Guest Service Agent

Pacific Beach, WA

Full-time

Hybrid

New Grad, Entry Level

$19/hr - $22/hr

Seabrook Hospitality is a distinguished name in the hospitality industry, dedicated to providing exceptional guest experiences in luxurious settings. As a Guest Service Agent, you will be responsible for delivering unparalleled customer service and ensuring the smooth operation of hospitality services, focusing on assisting guests from check-in to check-out.

Real EstateRentalResorts

Responsibilities

Greet guests upon arrival with a warm and welcoming demeanor

Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments

Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions

Process reservations, cancellations, and modifications accurately and in a timely manner

Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity

Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction

Maintain detailed and accurate records of guest information, reservations, and financial transactions

Handle cash and credit card transactions securely, following established procedures and protocols

Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination

Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences

Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner

Provide overnight shift coverage on a rotating basis, responding to any guest concerns or maintenance issues that arise during the night and ensuring the safety and satisfaction of all guests

Coordinate with the maintenance team for after-hours repairs or emergencies, ensuring minimal disruption to guests' stays

Performs other duties as assigned

Qualification

Customer service experienceReservation software proficiencyCommunication skillsOrganizational skillsAttention to detail

Required

High school diploma or equivalent

Proven experience in a customer service role, preferably in the hospitality industry

Proficiency in using computer systems and reservation software

Flexibility to work varying shifts, including evenings, weekends, and holidays

All candidates must pass a background check prior to employment

Exceptional communication and interpersonal skills, with a friendly and approachable demeanor

Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment

Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance

Prolonged periods of standing at a desk and working on a computer

Indoor/outdoor environment subject to changing conditions and temperatures

Ability to stand for prolonged periods of time and walk moderate distances

Ability to lift, carry, push, and pull objects weighing up to 50 pounds occasionally

Preferred

College degree in hospitality management or related field

Benefits

Medical, Dental and Vision Insurance for all full-time team members

401(k)

Basic Life Insurance – 100% Company Paid

Voluntary Life, Critical Illness and Accident Insurance

Paid Time Off: + 10 days (80 hours) earned with up to 1 year of service. + 15 days (120 hours) earned up on completing 1-4 years of service. + 20 days (160 hours) earned upon completing 5-9 years of service. + 25 days (200 hours) earned upon completing 10+ years of service.

Employee Assistance Program

Teladoc Virtual Services

Tuition Reimbursement

Discounts and Rental Credits