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Stretchlab Miami Midtown · 1 month ago

Lead Flexologist/ Assistant Studio Manager

Miami, FL

Full-time

Onsite

Senior Level

StretchLab is seeking an experienced health/fitness professional with leadership aspirations to lead their team of stretching therapists. The Lead Flexologist will be responsible for onboarding new Flexologists, ensuring quality studio experiences, and conducting performance reviews, while also delivering assisted stretch sessions and maintaining client relationships.

Health Wellness & Fitness

Responsibilities

Deliver one-on-one assisted stretch sessions (20 hrs/week minimum). Including but not limited to:

Encourage and motivate clients throughout stretch sessions

Build StretchLab membership and retain current clientele

Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules

Handle member concerns when applicable

Field Intro sessions with prospective members

Assist sales associates and General Manager with studio tour and sales as needed

Maintain strong social media presence to client membership and retention

Clean and maintain all equipment in order to ensure it is available for client use at any given time

New Flexologist Onboarding (variable on hiring needs)

Practical interview

Preparation of the employee prior to FTP (pre-work + hands-on practice)

Touch base after FTP to review strengths/weaknesses and provide coaching

Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk)

Flex Conversion <50% - 1:1 monthly role play- Member Retention – review member utilization per flex

Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo)

Continuing Ed – stretching topics

Sales role playing & Reception work as needed

Observation of Flexologists and studio operations: observe the note-taking on ability of Flexologist to complete different components of stretch experience and ability to facilitate appropriate "ecosystem"

Evaluation and coaching of new Flexologists: emphasize Flexologists role in the complete stretch experience (hardskills, soft skills, technical skills) as they relate to clients' flexibility training program

Performance review for all Flexologists: complete quarterly meetings to establish strengths, opportunities for growth, and goals for each Flexologist

Continuing education: ability to develop and deliver coherent presentations for Flexologists/employees and other studio/franchise/corporate leadership

Collaborate with GM to create studio culture that aligns with StretchLab (5) Values and provide a support system for Flexologists to voice praise, concerns, and questions

Qualification

Advanced anatomyPhysiologyTeam developmentAdvanced competency in ClubReadyLeadershipPhysical stretch experienceNote-taking system experienceSoftware applicationsEmpathyRapport buildingCritical thinkingProblem solvingTeam management experience

Required

Experienced health/fitness professional with leadership aspirations

Deliver one-on-one assisted stretch sessions (20 hrs/week minimum)

Encourage and motivate clients throughout stretch sessions

Build StretchLab membership and retain current clientele

Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules

Handle member concerns when applicable

Field Intro sessions with prospective members

Assist sales associates and General Manager with studio tour and sales as needed

Maintain strong social media presence to client membership and retention

Clean and maintain all equipment in order to ensure it is available for client use at any given time

New Flexologist Onboarding

Practical interview

Preparation of the employee prior to FTP (pre-work + hands-on practice)

Touch base after FTP to review strengths/weaknesses and provide coaching

Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk)

Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo)

Continuing Ed – stretching topics

Sales role playing & Reception work as needed

Observation of Flexologists and studio operations

Evaluation and coaching of new Flexologists

Performance review for all Flexologists: complete quarterly meetings to establish strengths, opportunities for growth, and goals for each Flexologist

Continuing education: ability to develop and deliver coherent presentations for Flexologists/employees and other studio/franchise/corporate leadership

Collaborate with GM to create studio culture that aligns with StretchLab Values and provide a support system for Flexologists

Advanced anatomy and physiology knowledge

Foundational and some advanced understanding of injury and tissue recovery

Applied understanding of human biomechanics and associated theories

Foundational understanding of red flags and referral practices

Foundational and some advanced movement assessment understanding (MAPS)

Understanding and application of principles of periodization (and continuity of care)

Foundational understanding of leadership and team development

Experience and familiarity with a note-taking system for continuity of care/member experience

Proficiency in common software/applications (email/Gmail, Google Drive/Microsoft, etc.)

Advanced competency in ClubReady functions

Previous Stretching experience is required

Foundational and some advanced proficiency in providing physical stretch experience

Able maneuver a studio environment, stand for extended periods of time, and/or change physically demanding postures frequently

Able to adjust stretching techniques to accommodate own ergonomics and client's stretch according to appropriate safety guidelines and variations/differences in anatomical needs

Comfortable with reporting and management practice

Meticulous in your work and always on time

Exhibits empathy and understanding and able to develop rapport with clients and team members

Ability to critically think and problem solve (biomechanics and leadership)

Team Management, you have previous experience managing people