CCI- Computer Consultants International, Inc. ยท 4 weeks ago
ServiceNow Developer/CRM Integration Architect III (WI-152331)
Madison, WI
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expCCI- Computer Consultants International, Inc. is looking for a ServiceNow Implementor to bridge the gap between business stakeholders and the technical team for successful ServiceNow solution implementations. The role involves gathering business requirements, designing workflows, and coordinating all aspects of the ServiceNow implementation process.
ComputerManagement ConsultingSoftware
Hiring Manager
Jo Anne M
Responsibilities
Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization
Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions
Translate business needs into functional specifications and user stories for the development team
Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions
Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code
Validate and test implemented functionality to ensure alignment with business requirements
Facilitate user acceptance testing (UAT) and support end-user training and documentation
Coordinate data migration, environment setup, and deployment planning with technical teams
Support change management, communication, and adoption activities throughout the implementation
Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements
Qualification
Required
Hands-on experience implementing and configuring ServiceNow. (8+ years)
Proven track record delivering multiple ServiceNow module implementations or enhancements. (8+ years)
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (8+ years)
Experience with ITOM, integrations, automations, and CSDM. (8+ years)
Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (8+ years)
Experience with ServiceNow best practices, security models, and performance optimization techniques
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM, ITOM, or other product-specific certifications
Preferred
Experience with Agile/Scrum delivery methodologies
Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git)
Knowledge of ITIL/ITSM processes and frameworks
Ability to interact with senior leadership and business stakeholders to provide technical guidance
Company
CCI- Computer Consultants International, Inc.
Computer Consultants International, Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase