TireHub · 12 hours ago
Enterprise Applications Support Manager
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expTireHub is a company focused on moving businesses forward and supporting communities. The Enterprise Applications Support Manager is responsible for overseeing the operations, stability, and performance of business-critical enterprise applications while leading a team to deliver exceptional application support and drive continuous improvement.
AutomotiveCustomer ServiceLogisticsWholesale
Responsibilities
Leads, mentors, and develops the application support team to ensure high performance, professional growth, and technical excellence
Manages successful onboarding, transition, and cultural integration of new team members
Provides courageous people leadership with ability to motivate, influence, and develop a diverse team of IT professionals
Elevates business exposure and business acumen of support engineers and team members
Fosters a collaborative, high-performance team culture aligned with TireHub values
Oversees 24/7 monitoring and support for business-critical enterprise applications
Leads incident response efforts to reduce resolution time and improving reliability
Partners with architects and technical leads in Level 2 and Level 3 issue analysis and resolution
Ensures stability, performance, and continuous improvement of enterprise applications and their integrations
Serves as subject matter expert on application performance, availability, and monitoring
Acts as key point of contact for end-users, stakeholders, and vendors, communicating issues, and solutions clearly
Ensures technical resource quality across all Connectivity development teams
Maintains security posture compliance of all Connectivity custom solutions (TireHub Connect and TireHub Now)
Collaborates with technical leads to manage platform technical debt and code quality
Establishes and enforces standards of excellence for technical support operations
Drives automation initiatives to reduce manual intervention and increase efficiency
Creates and maintains standard operating procedures (SOPs) for support teams
Enhances knowledge base articles and documentation to enable team effectiveness
Develops best practices and tools for creation and maintenance of support documentation
Supports vendor relationships for technical staff augmentation and development services
Manages budgets associate with vendor resources and support operations
Evaluates and optimizes vendor performance and efficiency
Participates in projects, system integrations, release management, and capacity planning
Plans and executes large, complex initiatives with project/program management support
Aligns support operations with TireHub’s vision, values, mission, and strategic goals
Develops training materials and conduct training sessions for end-users and support team
Ensures adherence to TireHub policies, procedures, and guidelines
Completes additional tasks assigned by their supervisor or another member of Senior Leadership, as requested
Qualification
Required
Bachelor's / Master's degree in MIS, Computer Science, or related discipline is preferred
Minimum 5 years in a technical support leadership role with people leadership responsibilities
Proven experience in application development and/or support, with expertise in troubleshooting
Prior leadership experience demonstrates the ability to act as both player and coach
Certifications in application support or development are a plus
Experience with monitoring tools (i.e. Dynatrace, App Dynamics, Application Insights, New Relic, Open Telemetry)
Applied experience with ERP lifecycle processes (AP/AR, inventory management, finance, GL) and warehouse-related systems (WMS, TMS, yard management, last-mile delivery)
Applied knowledge of Azure products (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus)
Expert proficiency with SQL Server and Transact-SQL
Hands-on experience with Jira or similar issue-tracking tools, and GitHub or similar version-control systems
Proficiency with Postman or Fiddler for API/web debugging
Hands-on experience in Agile/Scrum environments
Strong knowledge of best practices for support documentation and knowledge bases
Ability to lead technical support teams and establish operational excellence
Preferred
Working knowledge Visual Studio IDE
Familiarity with .NET (especially Core)
Exposure to AWS components used within TireHub environment (Elastic Beanstalk, S3, EC2)
Knowledge of Dynatrace
Benefits
Premium Free Hubber-Health Insurance
TireHub funded Health Savings Account
Additional benefit options including TireHub paid short/long term disability and life insurance benefits
Paid vacation and holidays
Parental leave programs
Build your financial future with 401(k) including TireHub match
Access to tire discounts, perks, and so much more!
Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.
Company
TireHub
Tirehub is a wholesale tire distributor that distributes Bridgestone and Goodyear tire portfolios to retailers.
1001-5000 employees
H1B Sponsorship
TireHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Ted Becker
Chief Executive Officer
Arianne Rabbitt, PHR
Regional Human Resources Business Partner
Recent News
AstuteAnalytica India Pvt. Ltd.
2025-04-17
2024-04-08
Tire Review Magazine
2023-12-23
Company data provided by crunchbase