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AAA Northeast · 4 months ago

Digital Travel Advisor (56300)

United States

Full-time

Remote

Entry Level

1+ years exp

AAA Northeast is a leading leisure travel agency dedicated to providing exceptional travel experiences for its members. They are seeking an energetic and motivated Travel Advisor to sell travel products, ensure excellent service delivery, and build strong client relationships.

Responsibilities

Sells appropriate travel products based on personal knowledge and industry trends, qualifies clients to determine their needs and preferences

Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance

Completes sales process through receipt of payments, keeps travel client informed of changes, maintains client files, and contact with client before and after client has returned from travel

Proactively grows client base, works with current clients and local community to increase sales

Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations; builds relationships with each client, to engender loyalty to Club products and services

Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints; advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts

Deepens and broadens knowledge of travel products and services; stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge; participates in Club sales and product training; develops understanding of industry regulations and restrictions

Independently completes Travel Partner training programs earning necessary certifications

Encouraged to use community and social networks to grow business

Processes all travel reservation activity through the appropriate travel and accounting systems; follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors; informs manager of any glitches or inconsistencies in systems

Cross sells other Club products and services, Global Money, AAA Visa

Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues

May participate in travel department promotions and functions; may escort s group tours

Nurtures online sales leads—identifies prospective clients’ needs and suggests appropriate services; responds to inquiries in a timely fashion; follows up with prospective clients on a regular basis; documents quotes and contact efforts in the Club’s CRM system

Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.)

Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email)

Assists with incoming Travel Center calls as needed

Qualification

Travel industry experienceSales skillsCustomer serviceCommunication skillsProblem-solving

Required

High School Diploma or GED required

1-3 years of experience in the travel industry required

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees