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Wahlburgers · 1 month ago

Host (Weekends)

Mashantucket, CT

Part-time

Onsite

New Grad, Entry Level

Wahlburgers is a hospitality-focused restaurant, and they are seeking a Host to provide exceptional service to guests. The role involves welcoming guests, managing seating arrangements, and ensuring a positive dining experience.

Food and BeverageFood ProcessingRestaurants

Responsibilities

Understands our culture and takes whatever necessary steps to create a positive and memorable guest experience

Welcomes guests warmly by smiling and making eye contact as they enter the restaurant

Answers guest questions regarding flow, food, beverages, the restaurant, and the restaurant’s story

Keeps guests entertained and engaged while waiting or in line

Leads guests at their own pace to a clean, perfectly set table and hands the appropriate menu(s) to each guest after they are seated

Maintains awareness of available tables in the dining area and always knows of a party 'on deck' to be seated

Communicates with servers and managers regarding the availability of tables, seating arrangements for large parties, or special requests, ensuring that guests enjoy a memorable experience

Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction

Thank guests as they leave and invite them to return to the restaurant again

Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work

Clocks in and out as scheduled

Demonstrates a helpful and positive attitude towards guests and team members

Completes all assigned tasks and duties assigned by managers/supervisors

Checks the greeter area and its storage areas for adequate supplies (e.g., menus, business cards, pens/pencils, etc.) to ensure supplies are readily available

Reviews potential wait times and works with managers to plan seating arrangements

Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality

Check out with a manager before leaving at the end of each shift

Inspects restrooms, dining room, and lobby, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards

Monitors dining area tables to ensure they meet or exceed standards (e.g., proper table setup, full napkin dispensers, swept floors under tables, etc.)