Beyond IT Support ยท 4 weeks ago
Managed Services Engineer
Aurora, CO
Full-time
Onsite
Mid LevelBeyond IT Support is a company that specializes in providing IT solutions for clients. The Managed Services Engineer is responsible for designing, implementing, and managing IT solutions in a managed services environment, focusing on network infrastructure, cloud services, and security implementations.
Cloud Data ServicesInformation ServicesInformation Technology
Responsibilities
Network Design and Implementation: Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations
Systems Administration: Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers
Cloud Services Management: Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud
Security Administration: Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems
Technical Support: Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity
Monitoring and Maintenance: Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management
Backup and Disaster Recovery: Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients
Documentation and Reporting: Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets
Collaboration with Teams: Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery
Client Liaison: Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure
Qualification
Required
Strong analytical skills
Attention to detail
Proficiency in various technologies
Network Design and Implementation: Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations
Systems Administration: Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers
Cloud Services Management: Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud
Security Administration: Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems
Technical Support: Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity
Monitoring and Maintenance: Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management
Backup and Disaster Recovery: Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients
Documentation and Reporting: Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets
Collaboration with Teams: Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery
Client Liaison: Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure
Benefits
401(k)
401(k) matching
Company car
Dental insurance
Health insurance
Company
Beyond IT Support
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Burshtein
CTO, COO, Partner
Company data provided by crunchbase