NEOGOV · 1 month ago
Special Projects Coordinator-Quality Assurance Coordinator
FL. 32117, FL
Full-time
Onsite
Mid, Senior Level
$31.63/hr - $58.51/hr
3+ years expNEOGOV is seeking a Special Projects Coordinator-Quality Assurance Coordinator within the Division of Emergency Medical Services. This role involves coordinating special projects, conducting quality assurance reviews, and managing medical records to enhance the effectiveness of EMS delivery in Volusia County.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees the Quality Assurance program to ensure compliance with EMS staff responsible for performing Quality Assurance reviews. In addition, the Quality Assurance (QA) coordinator will review cases to make recommendations for corrective action to the EMS Training Officer, the Clinical Services Manager, and/or to the Volusia County EMS Medical Director
Gathers and analyzes data to identify trends, inconsistencies, deviations, or other irregularities in a scientific manner
Reads and comprehends documents, including medical records as well as cardiac monitor information, and concludes from those records whether the crew adhered to or deviated from local protocols and acceptable medical standard of care
Identifies, designs, develops and executes a plan to address deficiencies for isolated problems or utilizing a broad approach for systemic problems
Collaborates with VC EMS management and other system stakeholders to identify performance objectives and collaborates to improve the effectiveness of the delivery of medical care to patients
Meets with EMS staff to provide Quality Assurance feedback and coordinates multi-directional feedback, which may include various command staff (i.e., battalion chiefs, division commanders, deputy chiefs, chief)
Administers and maintains demographics for the electronic patient care reporting software
Assists and oversees the workflow between EMS Billing Office and Fire/EMS crews for ticket resurrection on an as-needed basis; may also need to coordinate obtaining crew attestation statements as requested by the EMS Billing Office
Manages data and generates reports for the State of Florida, Volusia County Government and the EMS Division relating to Volusia County EMS
Maintains a positive working relationship with other first response agencies and the EMS Medical Director’s office
Compiles data from multiple internal databases and provides presentations to both internal and external stakeholders
Monitors and reports out performance metrics for various recognition programs (e.g., American Heart Association EMS Mission: Lifeline, etc.)
May serve as the representative for Volusia County EMS on internal and external committees. This includes regularly scheduled meetings at hospitals regarding Quality Assurance initiatives (i.e. Stroke, ST-elevation myocardial infarction (STEMI), trauma meetings.)
Maintains Quality Assurance program(s) that are being used by the EMS Division. When new software solutions are added, the incumbent may be considered the project lead on the program
Assists in the administration of changes to the electronic patient care reporting software
May assist with initial and continuing education with prehospital providers
May be assigned to other county locations based upon operational needs
Attends work on a regular and consistent basis
Must adhere to Federal, State, County and Local ordinances
Responds to emergency situations as appropriate
Performs other duties as assigned
Qualification
Required
Graduation from high school or possession of GED and seven (7) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting
Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for five (5) of the seven (7) years of required experience
Bachelor's degree in Business Administration, Public Administration, or related field and a combined minimum total of three (3) years' verifiable clinical experience as a paramedic and/or registered nurse in a prehospital (911) or emergency room setting
Experience in performing quality assurance activities in a prehospital (911) or hospital setting that includes feedback closure with healthcare providers may substitute for one (1) of the three (3) years of required experience
Must possess and maintain a valid driver's license at time of hire
Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter
Knowledge of Microsoft 365
Knowledge of the principles and practices of public administration
Knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery
Knowledge of research techniques and availability of current information
Knowledge of the constraints, processes and Health Insurance Portability and Accountability Act (HIPAA) laws in handling protected health information (PHI)
Ability to work in a patient care reporting software solution
Ability to produce reports based on data reviewed
Critical thinking and prioritize to address and resolve deficiencies or problems
Ability to read, write and comprehend complex documents, medical reports and documents and extrapolate medical information/procedures
Ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures including the knowledge of federal, state and local laws, regulations and policies specific to all facets of emergency medical services delivery
Ability to establish and maintain effective working relationships with associates, subordinates, public officials, other governmental agencies, and the general public
Ability to organize work and work independently without direct supervision
Ability to compile data and speak/present on data to internal and external stakeholders
Ability to express ideas clearly and concisely, orally and in writing, to groups and to individuals
Ability to work under stressful conditions
Ability to interact effectively and diplomatically with others
Ability to provide an open, welcoming, and accessibility-first atmosphere that is conducive to Quality Assurance communications
Must be able to relocate to other county locations based upon operational needs
Preferred
Experience working in various patient care reporting software solutions and demonstrate they can produce reports based on data reviewed
Benefits
Health Insurance
Medical
Dental
Vision
Flexible Spending Account
Retirement
Florida Retirement System (FRS)
Deferred Retirement Option Program (DROP)
Deferred Compensation (475 Plan)
Supplemental Insurance
Life Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Cancer Insurance
Critical Illness Insurance
Paid Time Off
Personal Leave
Holidays
Bereavement
Military
Holidays
New Year's Day
Martin Luther King Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving (and day after)
Christmas
Additional Benefits
Tuition Reimbursement
Onsite Wellness/Fitness Center
Computer Purchase Program
Direct Deposit Payroll
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase