Bristol Myers Squibb · 1 month ago
Global Customer Innovation and User Experience Lead, People Organization
Tampa - FL - US
Full-time
Hybrid
Senior Level
$123K/yr - $149K/yr
6+ years expBristol Myers Squibb is a company that transforms the lives of patients through innovative work. They are seeking a Global Customer Innovation and User Experience Lead to enhance customer interactions with HR tools and foster a culture of customer-centricity within the People Services Organization.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Design with the End User in Mind: Partner with People process owners and HRIS teams to ensure all tools and programs are designed through the lens of the employee or manager experience
Drive Human-Centered Design: Facilitate employee co-design sessions, empathy mapping, journey mapping, and usability testing for new or updated People processes and systems
Simplify the Complex: Translate multi-step People processes into intuitive, user-friendly workflows, eliminate unnecessary clicks, jargon, process-steps and documentation wherever possible
Prototype & Test: Develop and test low-fidelity prototypes and mock-ups to validate usability before full-scale deployment
Advocate for Embedded Guidance: Promote and help build in-tool guidance (e.g., smart prompts, tooltips, embedded help) to reduce reliance on static "how to" documents
Benchmark Against Best-in-Class: Stay on top of consumer experience trends (e.g., e-commerce, mobile UX) and continuously bring innovation and inspiration to People process design
Feedback Loop Creation: Establish feedback mechanisms (surveys, in-tool prompts, focus groups) to continuously improve People digital experiences
Cross-Functional Collaboration: Work closely with IT, HRIS, Digital Workplace, Communications, and People program leads to ensure a cohesive and consistent experience
Qualification
Required
6+ years experience in employee experience, HR operations, user experience design, or a similar function
Strong grasp of design thinking, human-centered design principles, or UX methodology
Proven ability to simplify complex processes with a customer-first mindset
Customer Focus group specialist who brings best practices recruiting, facilitating and analysing customer insights from focus groups and surveys
Skilled in qualitative research design and methods (depth interviews, focus groups, online communities, diary studies, user research), including moderation and data analysis
Excellent communication skills and the ability to influence cross-functional teams
Experience working with Workday or similar HRIS tools a plus
Preferred
Experience in customer centric transformations or customer digital adoption projects
Background in service design, product design, or consumer-facing technology
Familiarity with tools like Figma, Mural, Qualtrics, or similar for prototyping, benchmarking and testing
Benefits
Medical, pharmacy, dental and vision care
Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP)
Financial well-being resources and a 401(K)
Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support
Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility
Parental, caregiver, bereavement, and military leave
Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources
Other perks like tuition reimbursement and a recognition program
Company
Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science.
10001+ employees
H1B Sponsorship
Bristol Myers Squibb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (278)
2023 (231)
2022 (180)
2021 (181)
2020 (169)
Funding
Current Stage
Public CompanyTotal Funding
$29.32BKey Investors
Venrock
2025-11-05Post Ipo Debt· $5.74B
2024-02-14Post Ipo Debt· $13B
2023-10-30Post Ipo Debt· $4.5B
Leadership Team
Charles Bancroft
CFO
Cristian Massacesi
Executive Vice President, Chief Medical Officer and Head of Development
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase