Santander Bank, N.A. · 3 hours ago
Branch Manager, Middleboro, MA
Middleboro, MA
Full-time
Onsite
Mid, Senior Level
$58K/yr - $100K/yr
3+ years expSantander Bank, N.A. is a global leader in the financial services industry committed to employee growth and development. As a Branch Manager, you will oversee branch performance, ensure excellent customer experience, lead a team, and manage sales activities while ensuring compliance with banking regulations.
BankingFinanceFinancial Services
Responsibilities
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction
Develop and implement sales strategies to grow revenue and market share
Motivate sales teams to effectively manage a pipeline of prospects and customers
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch
Accountable for managing branch scheduling to balance branch needs with employee availability
Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service
Manage escalated customer problems and provide effective solutions
Communicate clearly and effectively with customers in person, over the phone, or through digital channels
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements
Responsibilities may extend to supporting nearby branch locations based on business necessity
Qualification
Required
High school diploma, GED: or equivalent education
3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function
5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance
3+ Years Experience selling products and/or services in an incentive-based environment
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
Proven relationship-building skills and a customer-centric approach
Excellent leadership and team management skills
Excellent customer service skills and a passion for helping others
Strong problem-solving skills with a proactive approach to issue resolution
Experience in coaching and developing team members
Excellent communication, consultative and influence skills both verbal and written
Ability to educate and connect customers to technology and share the value of digital tools and platforms
Ability to make data-driven decisions to improve performance and operational outcomes
Establishes and maintains effective working relationships
Ability to create a positive work environment and drive employee engagement
Strong knowledge of company policy, compliance regulations, risk management and loss prevention
Ability to work in a fast-paced environment and manage multiple priorities
Ability to interact with integrity and professionalism with customers and employees
Computer proficiency and basic math skills
Ability to work branch hours, which can include weekends and evenings
Preferred
Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Benefits
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
Recent News
CEE Legal Matters
2025-12-22
The Philadelphia Inquirer
2025-12-06
Crain's New York Business
2025-11-18
Company data provided by crunchbase