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Tom Wood · 1 month ago

Internet Manager - Tom Wood Ford

Indianapolis, IN

Full-time

Onsite

Mid, Senior Level

Tom Wood Inc. is a family-owned and locally operated company with over 50 years of experience. They are seeking an Internet Manager to oversee online sales leads and digital communications, ensuring effective coordination between the internet sales department and the showroom to maximize customer satisfaction.

FashionJewelryRetail

Responsibilities

Manage all inbound internet leads from dealership websites, OEM portals, third-party sources, and social platforms

Maintain a consistent follow-up process using CRM tools (e.g., VinSolutions)

Set appointments and coordinate with the sales team to ensure leads are properly handled and closed

Track, measure, and improve lead response times, contact ratios, appointment set/show rates, and sales conversions

Handle outbound communication campaigns (email, phone, and text) to increase engagement and retention

Ensure all online vehicle listings are accurate, attractive, and up to date (pricing, photos, descriptions, etc.)

Work with marketing to optimize online presence on dealership websites, third-party marketplaces, and social channels

Ensure all online interactions reflect dealership values and provide a premium buying experience

Follow up with customers post-purchase for satisfaction and online reputation management

Manage online reviews and reputation through online platforms

Resolve customer concerns or complaints promptly and professionally

Generate weekly and monthly performance reports including lead volume, response times, appointment metrics, and sales results

Present actionable insights to management for continuous improvement

Qualification

Internet managementCRM proficiencyDigital lead sourcesAnalytical mindsetCommunication skillsLeadership skillsOrganizational skillsCustomer-focusedGoal-oriented