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Asda · 1 month ago

Optical Retail performance and Customer Experience Manager

Gravesend

Full-time, Contract

Onsite

Mid Level

Asda is a leading retail company focused on providing excellent service and clinical care in Optical. The Optical Retail Performance and Customer Experience Manager is responsible for overseeing operations, managing the team, ensuring compliance, and delivering high-quality patient service.

Retail

Responsibilities

Overseeing and managing the entire operation

Managing your team of Optometrists and Optical assistants

Overseeing compliance processes and procedures

Reviewing sales forecasting and department targets

Dealing with customer queries

Clinic management

Managing the shop floor process

Coaching and developing your team

Qualification

Optometry managementCustomer service excellenceTeam coachingSales forecastingAmbitionTime managementOrganizational skills

Required

Confident in coaching others

Able to provide excellent customer and patient care

Driven and ambitious to ensure the department meets its targets

Organised and able to manage your time effectively

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online.

Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

Your professional indemnity insurance

GOC fees paid

CET package

Flexible working patterns in accordance with 7 days opening

Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.