ImageFIRST · 4 hours ago
Strategic Account Manager
Pittsburg, CA
Full-time
Onsite
Senior Level
5+ years expImageFIRST is the largest national linen rental and laundry service specializing in the healthcare market. As a Strategic Account Manager, you will drive new business growth while providing strategic support to existing key accounts, enhancing the patient experience through dependable textile and facility service solutions.
ApparelHealth CareHospital
Responsibilities
Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities
Strategically prospect and engage key decision-makers in departments such as infection control, environmental services, nursing, purchasing, and administration
Deliver consultative, needs-based presentations that demonstrate how ImageFIRST enhances compliance, patient satisfaction, and operational efficiency
Navigate complex, multi-stakeholder sales cycles to successfully close new business in alignment with monthly and quarterly objectives
Maintain accurate and up-to-date records of sales activity, pipeline progress, and account information within CRM
Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams
Conduct regular site visits and quarterly business reviews to evaluate service satisfaction, strengthen relationships, and identify opportunities for account growth
Collaborate closely with Service and Operations teams to ensure exceptional customer experience and flawless service execution
Monitor account performance and retention risks, taking proactive measures to resolve issues and maintain long-term partnerships
Qualification
Required
Bachelor's degree preferred; equivalent professional experience will be considered
Minimum of 5 years of B2B sales experience, ideally within healthcare, facility services, or other service-based industries
Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders
Strong understanding of healthcare sales cycles and the ability to navigate complex decision-making environments using a value-based selling approach
Exceptional interpersonal, communication, and negotiation skills
Comfortable working in the field and traveling within the assigned territory (up to 50%)
Preferred
Experience selling outsourced services (e.g., laundry, janitorial, dietary, or environmental services) to healthcare providers
Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations
Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management
Proven track record of 5+ years in B2B sales, with industry experience strongly preferred
Strong negotiation skills with the ability to influence decision-makers and close complex deals
Benefits
Medical, dental, and vision coverage.
Weekly pay.
Tuition reimbursement.
Referral program.
Paid parental leave.
401(k) with company match.
Paid time off & holidays.
Pet, legal, and hospital indemnity insurance options.
A collaborative, value-driven culture with real opportunities for career growth.
Company
ImageFIRST
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-30Acquired
Leadership Team
Gregory Guerin, CFA, CMA
CFO, Hospital Division
Jim Malandra
CFO
Recent News
ImageFIRST Healthcare Laundry Specialists
2025-10-13
ImageFIRST Healthcare Laundry Specialists
2025-09-22
ImageFIRST Healthcare Laundry Specialists
2025-08-13
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