Remote · 1 month ago
Associate, Payroll Client Services
United States
Full-time
Remote
New Grad, Entry Level
$34K/yr - $39K/yrRemote is a company focused on navigating global employment compliantly. The Associate, Payroll Client Services role involves handling payroll inquiries, managing support tickets, and collaborating with internal teams to ensure efficient payroll processes.
Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware
Responsibilities
Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs)
Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation
Manage live messaging channels to support employees in real time, escalating issues when necessary
Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately
Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues
Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows
Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries
Qualification
Required
General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology
Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms
A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders
Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation
Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way
A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment
Writes and speaks fluent English
Preferred
Experience working remotely
Benefits
Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in-person social events or co-working spaces
Company
Remote
Remote is an employment, payroll, and HR platform for modern, distributed businesses.
Founded in 2019
1001-5000 employees
H1B Sponsorship
Remote has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
SoftBank Vision FundAccelIndex Ventures
2022-04-05Series C· $300M
2021-07-13Series B· $150M
2020-11-01Series A· $35M
Leadership Team
Job van der Voort
CEO
John Kelly
Chief Revenue Officer
Recent News
Company data provided by crunchbase