Astra Service Partners ยท 5 days ago
Vice President of Service, Modern Controls
New Castle, DE
Full-time
Onsite
Director/Executive
10+ years expAstra Service Partners is seeking a highly motivated Vice President of Service to lead customer satisfaction and market expansion for ModernControls. This role involves driving operational excellence and financial performance across HVAC/R, Building Automation, and Plumbing Service businesses while leading a team of up to 100 service technicians.
Building MaintenanceCommercialMechanical Engineering
Responsibilities
Lead the ModernControls Service team in daily operations, continuously seeking areas to improve operational efficiencies
Full ownership of Service P&L, including revenue growth, margin expansion, cost management, and working-capital discipline
Deliver annual financial targets focused on margin expansion, free cash flow conversion and operating profit improvement
Build annual operating plans, budgets, and KPIs aligned with business expectations
Implement pricing discipline, labor efficiency strategies, and productivity metrics to drive predictable profitability
Lead daily operations for 100+ field technicians across HVAC/R, BAS, Balancing, and Plumbing disciplines
Improve technician utilization, truck efficiency, first-time fix rate, and on-time PM compliance through standardized processes and performance dashboards
Oversee deployment and optimization of enterprise service software (ERP/CRM/Field Service)
Conduct site audits, safety checks, quality reviews, and customer satisfaction visits
Achieve 95% technician retention by building a stable, engaged, career-path-driven workforce
Develop technical training pathways, certification programs, and leadership development for foremen, dispatchers, and service managers
Ensure strong recruiting, onboarding, and cultural alignment across all operation centers
Expand strategic customer relationships, drive contract renewals, and oversee service agreement growth
Execute Voice of Customer programs, strengthen service responsiveness, and maintain world-class service delivery
Ensure ModernControls remains a preferred service provider across healthcare, pharma, education, commercial, and industrial verticals
Maintain 100% safety compliance across all field personnel and ensure all service work aligns with company and OSHA requirements
Lead safety culture reinforcement (daily huddles, toolbox talks, site audits)
Collaborate with Projects, BAS, Engineering, and Sales to ensure alignment on capacity planning, customer commitments, and profitable execution
Implement operating standards, playbooks, and SOPs across all service operation centers
Qualification
Required
Extensive HVAC/R and Building Automation knowledge (systems, operations, and maintenance)
Proven leadership and ability to lead large union teams in daily service operations
Strong financial acumen and experience running a multi-million-dollar service P&L
Exceptional communication and customer service skills
Has the ability to use technology to achieve improved results
Operational understanding of CRM and Enterprise based ERP/Field Service software
Advanced knowledge of Microsoft Office toolset (Word, Excel, Outlook, etc)
Ability to manage and prioritize continuously shifting deliverables
Ability to define problems, establish facts, and draw valid conclusions
Minimum of 10+ years of relevant HVAC/R and BAS Service experience
Must possess a valid driver's license and be able to drive in daytime and nighttime
Walk, stand, and sit for extended periods of time
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
Vision abilities required include close vision, distance vision, and ability to adjust focus
Preferred
Bachelor's degree preferred but not required; equivalent experience accepted
OHSA-30 (Preferred, not required)
Training and/or working knowledge of mechanical systems used in data center, pharmaceutical, education, healthcare and beyond
Benefits
Company paid Medical Insurance
Dental and Vision insurance provided
Health Savings Account (HSA)
401K with company matching
Opportunities for career growth, training, and development
A family culture built on recognition
Lots of company fun, community events and more (see here and here)
Company
Astra Service Partners
Astra Service Partners partner with companies in the heavy mechanical industries.
2-10 employees
Funding
Current Stage
Early StageRecent News
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