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PENN Interactive · 1 month ago

Senior Technical Program Manager, Intelligent Automation

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The Senior Technical Program Manager will drive automation initiatives to deliver measurable business value, overseeing the full lifecycle of automation and considering AI-supported solutions aligned with the company's strategy.

Gambling

Responsibilities

Identify and assess opportunities for automation and process improvement across business units

Collaborate with stakeholders to understand pain points, gather requirements, and prioritize initiatives based on business impact

Work hands-on with internal development teams and external vendors to design, build, and implement automation solutions

Ensure all automation and AI-supported solutions are practical, scalable, and aligned with company objectives and standards

Maintain a portfolio of automation initiatives, balancing quick wins with longer-term strategic projects

Lead structured discovery sessions and maintain a self-service intake process for automation ideas

Evaluate and prioritize opportunities using standardized criteria such as effort, risk, return on investment, compliance, and technical feasibility

Oversee the delivery of automation solutions, ensuring clear communication and alignment with internal teams and external partners

Manage vendor relationships, including selection, onboarding, and performance tracking for external automation and AI solution providers

Collaborate with engineering, data, security, and product teams to ensure seamless integration and operational readiness

Define and track key performance indicators such as hours saved, error reduction, cycle-time improvement, compliance, and stakeholder satisfaction

Stay informed about emerging automation and AI technologies and recommend new approaches when appropriate

Support a culture of continuous improvement and operational excellence across the organization

Other duties as required

Qualification

Automation solutionsRPA platformsProgram managementAI-supported solutionsStakeholder managementContinuous improvementVendor managementTechnical feasibilityCommunication skillsCollaboration

Required

At least 5 years of experience designing, building, and managing automation solutions (such as RPA, workflow automation, or scripting), with hands-on expertise in at least one leading platform (for example, UiPath or Power Automate)

Demonstrated success in delivering business efficiency improvements through automation, with clear examples of measurable impact

Experience collaborating with internal engineering or development teams to deliver technical solutions

Experience managing relationships with external vendors or solution providers, including selection, onboarding, and performance management

Familiarity with evaluating and implementing AI-supported solutions for process improvement, and an understanding of how to align these with a company's overall AI strategy

Strong program management and stakeholder influence skills, with the ability to prioritize initiatives and drive projects to completion

Excellent communication skills, able to translate technical concepts into clear business value for both technical and non-technical audiences

A strategic mindset, a collaborative approach, and a commitment to continuous improvement