Pentegra Systems LLC: A Mechdyne Company ยท 1 month ago
3(16) Administration Manager (MEPS & PEPS)
United States
Full-time
Remote
Senior Level, Lead/Staff
$95K/yr - $120K/yr
10+ years expPentegra Services, Inc. is seeking a 3(16) Administration Manager to oversee a team of Account Managers focused on MEPs and PEPs. The role involves ensuring high-quality service for clients, developing relationships, and improving operational processes.
AudioSoftwareTelecommunicationsTrainingVideo
Responsibilities
Responsible for all aspects of employee management including hiring, on-boarding, development, and performance management
Establishing clear expectations, measuring results and holding team accountable for performance
Personally addresses escalated plan sponsor/employer complaints
Interfaces with various departments throughout the organization
Prepares annual performance evaluations for each team member
Assist department head to develop processes, procedures and controls to enhance effectiveness and efficiency of operations
Motivates the team to achieve strategic and operational goals through effective communication, leadership and change management while fostering a culture of service excellence
Identifies training needs and facilitates the delivery of appropriate training
Communicates effectively with clients and advisors to address all client issues
Provides necessary research, review, problem solving and resolution support to direct reports
Participate in client meetings, conference calls and presentations
Utilize efficiency and focus techniques to promote team success
Provides ongoing progress updates to upper management
Perform other duties and special projects as needed
Qualification
Required
Undergraduate Degree or equivalent work experience
10 or more years of increasing responsibility in the retirement services industry with an emphasis on client management and customer service; comfortable training and working through issues with clients and with advisors
Minimum five years of supervisory experience
Self-motivated with strong ability to effectively prioritize and execute tasks while under pressure and adhering to strict deadlines
Knowledgeable in all aspects of pension administration, plan documents, design, compliance testing and government forms
Able to exercise independent judgement and take action
Excellent analytical and creative problem solving skills
Ability to adhere to high ethical standards while maintaining/promoting a positive work environment
Manage sensitive and confidential matters effectively
Excellent listening, interpersonal, written and oral communication skills
Logical and efficient, with keen attention to detail
Ability to work well in a team environment
High proficiency in Microsoft Suite (Excel, Word, Outlook), including formulas and data manipulation
Preferred
Experience working with MEPs and PEPs preferred
Experience with Relius, FT Williams and Salesforce systems preferred
ASPPA designations such as QKA, QPA preferred; willingness to obtain the designations
Company
Pentegra Systems LLC: A Mechdyne Company
Pentegra Systems provides audio, video, data, security and telecom solutions in the Chicago area that focus on the convergence of IP-based technologies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase