BMC Software · 1 month ago
Helix
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$149K/yr - $249K/yr
15+ years expBMC Software is a leader in IT service and operations management, focused on delivering innovative solutions through their AI-native platform, Helix. The Principal DevOps Engineer will be responsible for architecting, maintaining, and supporting cloud deployments, driving architectural improvements, and serving as a trusted problem-solver within the organization.
Cloud ComputingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Participate in the design, troubleshooting, and support of private and public cloud deployments across AWS, Azure, IBM, and other IaaS platforms
Evaluate, recommend, and troubleshoot platform deployment software, including Kubernetes and Rancher environments
Develop and maintain automation using Terraform and Ansible
Architect solutions for both bare-metal and virtualized environments, including KubeVirt
Lead capacity and performance management initiatives, driving data center rollouts and consolidation efforts
Create and document Standard Operating Procedures (SOPs), design documents, and architectural artifacts, while educating teams on the implementation of new cloud-based initiatives
Demonstrate deep expertise in troubleshooting complex distributed systems, with hands-on experience resolving the most challenging issues
Lead troubleshooting efforts from application-level problems down to network packet flows
Conduct root cause analysis and system-wide diagnostics with a holistic view of the platform
Serve as a technical mentor and thought leader within the organization
Collaborate with cross-functional teams to ensure architectural alignment and operational excellence
Operate effectively in ambiguous environments, taking initiative to drive clarity and progress
Qualification
Required
15–20+ years of experience in the IT industry, including over 10 years specializing in DevOps and SRE practices, technologies, and industry standards to ensure production environments are reliable, resilient, and scalable
Bachelor's degree in a related field
Advanced development skills, with the ability to quickly produce code in languages suited to the task—including Python and shell scripting—and select the best language for the job
Extensive expertise with infrastructure components such as Elastic, Redis, Kafka, TLS, TCP/IP, encryption, Linux internals, packet tracing, Jenkins, CI/CD, and GitOps pipeline infrastructure
Comprehensive knowledge and hands-on mastery of Kubernetes, Ansible, and Terraform, including container deployments, persistent storage, pods, networking, ingress, routes, and Kubernetes objects
Significant experience deploying solutions in AWS, Azure, IBM, and private cloud environments
In-depth knowledge of virtualization, SAN, and other storage architectures, as well as security practices
Proven track record working with Change and Incident Management tools
Ability to work independently with minimal supervision, consistently demonstrating initiative and ownership of outcomes
Success in solving problems of diverse scope, requiring thorough evaluation and innovative approaches
Sound judgment in selecting methods and techniques to achieve effective solutions
Demonstrated ability to identify and resolve a wide range of issues in both practical and imaginative ways
Skill in assessing and communicating risks based on complexity, resources, and timeline constraints
Ability to work effectively in cross-functional teams and influence outcomes
Excellent verbal and written communication skills for effective interaction with a global team
Candidates must have US citizenship and the ability to obtain a security clearance
Preferred
Certifications such as ITIL, MCSE, VCP, AWS, GCP, or OCI are a plus
Current security clearance strongly preferred
Benefits
Variable plan
Country specific benefits
Company
BMC Software
BMC Software is a business service management platform offering cloud and IT management solutions for businesses.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$750M2018-05-29Series Unknown
2018-05-29Acquired
2014-04-08Debt Financing· $750M
Leadership Team
Ayman Sayed
President and CEO
Ram Chakravarti
Chief Technology Officer
Recent News
DevOps.com
2026-01-16
Company data provided by crunchbase