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Weave · 4 hours ago

Customer Implementation Specialist

Lehi, UT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Weave is dedicated to providing a high-quality customer experience during the implementation of their platform. The Customer Implementation Specialist will manage relationships with customers, ensuring timely onboarding and maximizing the value of Weave's services.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Develop and manage relationships with customers throughout the implementation process

Manage a portfolio of customers in various stages of implementation

Act as the project manager/point contact for each customer

Keep the customer informed throughout the process and set clear expectations

Teach and train customers how to maximize the value of the Weave platform

Provide a five-star customer experience with each customer

Triage, troubleshoot and prioritize issues as they arise during implementation

Coordinate with adjacent teams on all tasks related to onboarding

Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers

Aid offices with installing their Weave software and hardware

Handle escalations with customers

Daily documentation of all completed and uncompleted work

Manage your calendar and scheduled events

Qualification

Account ManagementImplementation ExperienceCustomer FocusTechnical AptitudeProject ManagementOrganizational SavvyResourcefulnessSituational AdaptabilityResilienceCommunication SkillsCollaboration Skills

Required

2+ years of experience in Account Management / Implementation

Drives Results: Consistently achieving results, even under tough circumstances

Ensures Accountability: Holding self and others accountable to meet commitments

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Resourcefulness: Securing and deploying resources effectively and efficiently

Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Customer Focus: Building strong customer relationships and delivering customer-centric solutions

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives

Strong technical aptitude