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Baylor Scott & White Health · 2 hours ago

CSC Customer Service Specialist

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals and communities. The CSC Customer Service Specialist serves as the critical point of contact for public and internal customers, handling requests and ensuring effective communication between customers and hospital departments.

FitnessHealth CareMedicalSports

Responsibilities

Utilizes telephony and software systems to identify and greet callers. Records requests and assigns work requests for all services helped by the CSC

Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership

Responds calmly and performs effectively during emergent and/or stressful situations

Monitors and responds to web and email requests in an efficient manner

Ability to evaluate and prioritize emergency calls. Successfully passes proficiency checklists for dispatch of all urgent requests

Performs all position-appropriate duties in a competent, professional, and courteous manner

Demonstrating commitment to customer service and working well in a team are basic requirements