LEL Home Services Indiana and Ohio, LLC · 1 month ago
Program Manager in Southern Indiana
Indianapolis, IN
Full-time
Onsite
Mid LevelLEL Home Services Indiana and Ohio, LLC is seeking a Program Manager who will serve as a quality assurance liaison for individuals and their support teams. The role involves building relationships with individuals, ensuring compliance with waiver rules, and coordinating support efforts to help individuals achieve their goals.
Health CareMedicalPersonal HealthService Industry
Responsibilities
Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
Connect with every Individual/family every month and visit at least quarterly
Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders)
Assist Individuals and their family members with maximizing their waiver funds
Provide ideas and guidance to help Individuals achieve the Good Life
Occasionally provide direct care and support if no DSP or natural supports are immediately available
Ensure 'Blue Books' with critical information about each Individual is at their home and up to date
Collaboratively establish Individuals' goals
Ensure drills and assessments are completed monthly
Work closely with the Individualized Support Team (IST) in assessing the Individual's risks and assuring a plan
Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports
Prepare, investigate and submit Incident Reports within 24 hours
Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:
The appropriateness of services and alignment with the Individual's support needs to live their best life
Risk assessments and current risk plans
The appropriateness of ISP goals
Progress towards ISP/PCP goals
Qualification
Required
Experience in a supervisory role, specifically with Direct Support Professionals (DSP)
Ability to build relationships with Individuals and understand their interests and needs
Experience managing a caseload of at least 35 Individuals
Knowledge of waiver rules and regulations
Ability to connect with every Individual/family every month and visit at least quarterly
Experience coordinating with Individual Support Teams (IST) including family members, case managers, and other stakeholders
Ability to assist Individuals and their family members with maximizing their waiver funds
Experience in providing ideas and guidance to help Individuals achieve their goals
Ability to provide direct care and support when necessary
Experience in recordkeeping and maintaining critical information about Individuals
Ability to collaboratively establish Individuals' goals
Experience in conducting monthly drills and assessments
Ability to process quality assurance, complaint, incident, and change of status reports
Experience in preparing, investigating, and submitting Incident Reports within 24 hours
Ability to review and agree upon service appropriateness and alignment with Individuals' support needs during quarterly meetings
Company
LEL Home Services Indiana and Ohio, LLC
We understand the difficulties associated with finding quality care for a disabled loved one because Edith Glover, our founder, discovered a shortage of quality caregivers during her family’s journey.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase