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Plymouth Rock Assurance · 2 hours ago

Voice of the Customer Senior Data Analyst

Boston, MA

Full-time

Onsite

Senior Level

$94K/yr - $132K/yr

5+ years exp

Plymouth Rock Assurance is a leading insurance company known for its commitment to service and technology. They are seeking a Senior Data Analyst to manage voice and text analytics, transforming large datasets into actionable insights and developing high-quality data visualizations.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Build complex data models that transform raw information into actionable business insights

Web scraping, analysis, and automation of unstructured data flows

Create intuitive dashboards and reports that simplify data comprehension across all organizational levels

Troubleshoot and resolve data-related issues proactively

Subject Matter expert in extracting data from VOC/CX systems such as Voice Analytics and Automated Quality Management and Datawarehouse to illustrate easily digestible trends and results of actions

Implement enhancements to VA categories and Automated Quality Assurance Form Designer to uncover and promote insights

Collaborate with teams to identify and bridge gaps in voice of the customer offerings

Conduct thorough exploratory data analysis to ensure quality and consistency

Maintain a state of constant communication and collaboration

Root cause and driver analysis

Participate in a company-wide customer success motion through content, and data to and from stakeholder organizations

Support the development a customer lifecycle model that ensures value realization and has a measurable impact on customer outcomes

Qualification

AWS expertisePower BITableauData warehousing conceptsData modelingLarge datasets management

Required

5+ years of relevant experience

AWS expertise Experience with tools like Lamda, Sagemaker and notebook jobs

Expert-level proficiency in Power Bi or Tableau (data modeling, DAX, Power Query, Power BI Service)

Strong understanding of data warehousing concepts and integration techniques

Experience managing large, complex datasets from multiple sources

Bachelor's degree in computer science, statistics, Information Systems, or related field

Benefits

Paid time off

Free onsite gym at our Boston location

Tuition reimbursement

Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)

Robust health and wellness programs

Auto and home insurance discounts

Matching donation opportunities

Annual 401(k) employer contribution

Various Paid Family leave options including Paid Parental Leave

Resources to promote professional development

Convenient locations and pre-tax commuter benefits

Company

Plymouth Rock Assurance

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If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities.

Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)